Dokk1 Public Innovation Space October 2015

Dokk1 Aarhus -

Public Innovation Space

Welcome to Dokk1

October 2015

Knud Schulz

Library Transformation:

Libraries – the citizen's driving force for

innovation

• Libraries are places where the general

public can find inspiration and meet new

ideas, either on their own within this public

sphere, or in the company of others.

• How do we sketch the future library

transitioning to a space for citizens and

community connections.

Knud Schulz Aarhus October

Knud Schulz

• Manager of the Main Library in Aarhus

• Daily work focus – transforming the Main Library to

“Urban Mediaspace” – Dokk1

• Librarian and Master of Public Management

• Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation

• Member of the client group Urban MediaSpace Aarhus

• Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates

• ksc@aarhus.dk

• www.slideshare.net

apx. 28.000 m2

incl. 18.000 m2

library space

Agenda

• The Change

• Danish Strategy

• 4 space model

• ’More Open Libraries’

• Integrating Citizens service

• New Libraries

• Prototyping Dokk1

• Co-creation with the users

• Partnership programming

From information that can be found anywhere

To What can only be experienced at the library

Space for media Space as a media

On-line On site

Information Meaning

Facts Credibility

Meeting information Meeting people

Knowing Experimenting

Visitors Resource person

Neutrality Sensing

Seriousness Sense of humour

Arranged events Things that happen

Ivar Moltke, Create

The Change

6 Knud Schulz Aarhus October

The Knowledge Society

• From – libraries for books/medias

– industial society

• to – libraries for man/human

– networked/knowledge society

A Danish Report

- A Danish Report

• Danish Digital Library

• A new library model for

the knowledge society

• Partnerships

The Public Library of the Knowledge Society

D.Skot-Hansen C.H. Rasmussen H. Jochumsen

Innovation

Reckognition/Experience

Empowerment

Involvement/Engagement Knud Schulz Aarhus October

Innovation

Inspiration space

• The space for meaningful experiences that is to say experiences that move us

• The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.

• This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.

• The inspiration space should make the user want to move beyond the usual choices and to come back.

• The library space in itself may also be an experience and work as a stage for events and cultural arrangements.

• The inspiration space especially supports realisation (cognition)/experience and innovation.

Digital media

Appearance Events

Individual concentration

Empowerment

Iscenesættelse

Oplæsning

Billedbøger

Bogklubber Book clubs

Picture book

Reading aloud

Staging

Learning space

• Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge

• Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs

• Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities

• Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.

• Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.

• The learning space especially supports realisation (cognition)/experience and empowerment.

Undervisning

Kurser Uformel læring Konsulta

Teaching Courses

Informal learning Consultations

Lektiecafé’er

Vejlednin

One to one

Homework cafe

Guidance

Training Access to knowledge

Empowerment

Meeting space

• An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves

• Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary

• In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings

• This can take place both live and on the Internet in chatgroups, blogs or other social media.

• The meeting space especially supports empowerment and engagement

Møder Diskussioner Foredra

g Debatter Samvær

Meetings

Lectures

Discussions

Debates Being together

Innovation

Performative space

• Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture

• Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops

• The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.

• Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.

• The performative space especially supports engagement and innovation.

Skriveværksteder Experiment

Leg og læring

Workshops

Writing workshops Edutainment

Leg Spil

Gaming Game over

Playing Gaming

Makerspace

Open libraries

Users are allowed to:

• lock into the library 24/7

• check in and out media

• use internet, pc,

copy/printing

• study

• read newspapers

• arrange study circles,

public meetings

Users are taking the control

Integration of citizens’ service into

libraries

• a big chance to be an

integrated part of the

reinventing of society

services

• brings citizens in

contact with the library

• brings libraries in close

contact with politicians

and innovators in the

community

Two tasks

• focus on speed in

developing new digital

services for public

administration

• a big learning and

marketing challenge

Citizens’ service

• in more than 60 % of the municipalities

offer citizens service through libraries

– passport

– driving licence

– health securitycard

Developing community centers

private, civic and public sector

LOCAL ARCHIVE

ARKIV Archive

MEETING

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

COMMUNITY

CENTER

STUDY SUPPORT JOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDE

FAMILIES

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

Dokk1 - Citizen service

service i the building

Adaptive and innovative supporting

spaces • libraries are changing from storing

books to supporting citizens’ needs

• innovation spaces for local communities

The strategy for changing

• The need for rethinking the

library

• The need for a fusion

between physical – virtual

• Develop partnerships

• Focus on innovation

• Get new skills into the library

and promote learning in the

organization

• Force users to dismiss the

book as library brand 32

Libraries and urban development

Model of the public library in urban

development

Casper Hvenegaard

Henrik Jochumsen

Dorte Skot-Hansen IVA – Royal School of Library

and Information Science 33 Knud Schulz Aarhus October

New Libraries

• Libraries are signs or symbols on

development and innovation in the society

• Drivers in city development

• Add new stories about the towns

• Arguments for new city engagements

• Opera, new

Munch museum

and the Library

creates a new

waterfront and

brings a new

identity to the city

Helsinki

• The traffic and cultural life in midtown are

reborn by creating a new art museum,

concert hall and the new library

Birmingham

• The library is located on

the main street where

millions of people are

passing every year

• The library is a symbol

of the new identity of an

old industrial and former

innovative city (the

steam engine)

Urban Mediaspace - Aarhus Aarhus New Waterfront and Main Library

Mediaspace:

• Main Library and Citizens’ Services: 18.000 m2/190.000 ft2

• Partners and network: 10.000 m2 /100.000 ft2

Automatic parking space: 1000 cars

Two new urban harbour squares: 94.000 m2 /1.120.000 ft2

Arrival centre for light rail

Uncovering of the river and secure the inner city against flood

Traffic regulation

App.: 390 mill US Dollars

Project elements

– Urban Mediaspace

Automatic Parking Space

1000 cars • Public floor level ’0’

• 20 leave/pickup box’

• Automatic parking

done by small robots

• Scanning all cars

• Responding pickup

app. 2 min.

Client: City of Aarhus

Partner: Realdania, Realdania Byg

Client Advisor: Rambøll DK

Architects: schmidt hammer lassen architects

Co-advisers: Arkitekt Kristine Jensens

Tegnestue and Alectia A/S

development

Casper Hvenegaard

Henrik Jochumsen

Process involving and co-creation

with the citizens

• The processes with staff and citizens are a

part of the change

Phototyping with Staff

Marie Ostergard/Dokk1/Aarhus/

Denmark

Prototyping with Tweens

Denmark

Public consultations

media, families, meeting facilities, citizen’s services, CTS, acoustics, logistics, accessibility, indoor climate, administration, kitchen and cafe, wayfinding, visual identity, art, security, facades, materials, design, arrival area, AV/IT, dynamic surfaces, rental spaces, lighting, parking, concert spaces, children’s theater, etc.

Co-creation with the staff

Name and Visual Identity

year Activity involvement external Internal

2005 Development of vision broad X X

2006 Development of values broad X X

2007 Competition

programme

broad (X) X

2008 Competition phase narrow X X

Building programme broad X X

2011 Project proposal medium (X) X

2012 Final project narrow X

Interior decoration and

furnishing

broad X X

2015 Furniture and IT broad X X

Co-operative Design Proces

Denmark

Seven Core Values

• The Citizen as Key Factor

• Lifelong Learning and Unity

• Diversity, co-operation and network

• Culture and Experience

• Bridging Citizen, Technology and Knowledge

• Flexible and Professional Organisation

• A Sustainable Icon for Aarhus

Architect sketch

4. Design principles

2015 56

Three Statements

• Last responsible minute for decisions

• Inclusion and participation

• Interdisciplinary Co-operation

The right team at the right time

Transformation Lab

• The entrance – the former place for controlling the users

• 2-300 m2

• New projects every 5-6 month

• Bringing the traditional work fields of the library into the LAB

• Developing new support of the users – depending on the room, the media, the connectivity and the competencies 58

LiteratureLAB

iFloor – interactivity between people

• Social interactivity in the library space

• User to user to staff

• Interactivity depends on the body

• communication through – Mobile

– SMS

– PC

• Informal - Competition

• Funny

NewsLAB

Robots

• Eye catcher

• Social interactivity

• Communication inside

and outside the library

• Interactivity

• Learning

communication

Teknomorfose - ExhibitionLAB

The Square

FictionLAB

NewsLAB

MusicLAB

ExhibitionLAB

DemocracyLAB

The Square 67

The library as a space

– in the future?

• The building supports the needs

of the users

• The building interacts with the

surroundings and environment

• The building acts adaptively

• Flexibility is function

development

Casper Hvenegaard

Henrik Jochumsen

Facilitating relations

Userdriven process

• From tradition to transcendence – the

users deconstruct ”old knowledge” to

create new sense

User driven

innovation

Subject Browsing - Story Surfer

The Vision • Space for co-operation

• Place for dialogue,

knowledge, ideas and

inspiration

• Open informal learning

• A unique place for

children and families

People’s Lab

Six Labs TechLab Having a maker in residence is powerfull! Cryptoparty, soldering, brush-bots… Valdemar’s hovercraft:

http://www.youtube.com/watch?v=iVi2J_9XZeA&feature=youtu.be

WasteLab Waste-dates, workshops, tinkering… When users become makers. Creativity comes from chaos – stop tidying!

Six Labs

Reflections

You can work with makerculture without having a makerspace!

Makerculture primæry adress performative spaces

Innovation

Empowerment

People’s La

Making in Libraries

• Contributes to activities that provide public value by stimulating the development of network, skills and innovation

• Contributes to the libraries' relationship with its local community

• Increases the social value of libraries, as public spaces that bridge between different communities and knowledge domains

• Challenges libraries strategic and managerial capacity for innovation

People’s Lab

Modern library practice and

strategies – means that roles

constantly change

Global innovation model –

faster to change

• Partnership between

– Global Libraries/Bill and Melinda Gates

Foundation

– Chicago Public Libraries

– IDEO

– Aarhus Public Libraries

Design Thinking is a mindset, and an

intentional process around delivering

solutions that create positive impact!

Download: www.designthinkingforlibraries.com

Learn to work as a

designer 86 Knud Schulz Aarhus October

DESIGN THINKING

Design thinking is about

accelerating innovation to

create better solutions to the

challenges we meet!

Opening June

20th 2015

New ways of defining the

functionality

• Flexibility is the functionality

• Maximize unprogrammed space

• Leave the media and mediaformats as the

focus point in organizing the space

• Focus the human needs og sociality – use

the 4 space model

Focus planning interior

• Supporting citizens different needs

• Creating different surroundings

• Space for activities/programms

• Continuous flexibility – avoid permanent

installations

• Controlling the media stock

• Modern industrial furnitures no design icons

Interior plan

• The interior planning reflects the 15 years

experience from projects together with

partners and users

• Lots of discussions with both library

professionels and other diciplines

• Experiencies from DK and other countries

The result is an ’interior medley’

Partners/users are the key to continuous change Knud Schulz Aarhus October

Interior plan

• The inside of Dokk1 consist of 4 different areas with no sharp limits

– Citizens’ Service

– Public space with info, meeting rooms, cafe, auditorium, popup/democracy area

– Adult library with professionel support

– Families and childrens library with professionel support

• A perspective all over the services are to support the users to act on their own

The interior plan was finished just 4 months before opening Knud Schulz Aarhus October

Level 1

Reading Room Project labs

Transformation Lab

Study rooms

Gaming

Urban Offices

Living Room

The Corner

Cafe Meeting rooms

Pop-ups Citizen’s Services

Small auditorium Multi

purpose

Ramp literature

Non-fiction

Music The Square

Playground

Democracity

Information

Support/librarian

Level 1 - adult

• 4 space model – Experience

– Discover

– Participate

– Create

• Combined with a wide learning definition where learning take place in different kinds of environments

• Users are active participants and the library space shall support their needs

• Important users can be on their own, together with others with or without contact – inclusion factor

D.Skot-HansenC.H. RasmussenH. Jochumsen

Innovation

Empowerment

Involvement/EngagementKnud Schulz september 2014 10

Examples interior adult (1)

• Urban office

• Oases

• Reading room

• Support (learning)

• Meeting space

• Living room

• Corner

• Play Knud Schulz Aarhus October

• Ramp

• Transformation Lab

• Project Labs

• Study room

• Education

• Meeting room

• Café

• Auditorium

• The Square

• ’Alone’ together

• Subject zones

• Reflection

• Citizens’ Service

• Balcony workzone

Level 2

The stage Learning

Tweens

makerspace

Tweens lab

Children’s Lab

The Box

Dress-up

The ”rest”-room 0-3 years

4-8 years

Gamer street

eatingX2

Attic Families/Children

The View Ramp

Cultural Capital 2017

Denmark

Support/Librarian

Level 2 – Families/Children

• Children are defined to 12 years incl. the

limit where children want to be together

with grownups. After 12 children define

themself as teens/adult

• Importent to design different zones where

both childrens and their adults want to be

together.

Principles for planning interior

Families/Children

• A space for children stimulating

– Play

– Experiencing

– Learning

Examples interior Fam/child

0 - 3 years

• Cushion

• Castle

• Reading

• Breast feeding

• The box

• Cirkeline house

• Big Lego

4 - 8 years

• Learning zone

• Stage

• Dress up

• 3D globe

• Childrens lab

• Eating zone

• Reading caves

• Experience ramp

9 – 12 years

• Tweens zone

• Interaktive floor

• Makerspace

• Tweens lab

• Learning zone

• Gaming street

• Auditorium

+++ a playground on level ’1’

Staff support in Dokk1

• Reception

• Citizens Service

• Library - adult support

• Library – Family and Children

Opening hours Dokk1

• Monday – Friday

8 – 10 am open excl. specialist support

10 – 7 pm incl. specialist support

7 – 9 pm open supported by security staff

9 – 10 pm open meetingspace and café

• Saturday and Sunday

10 – 4 pm incl. specialist support

Partnership

• A strategi for constant change

• Renewing the user engagement and

ownership

• In-flow of competencies to the library

• A community strategy

• Political legitimacy

Mapping the

network

Partnership

clusters

Examples Strategic Partnerships

Partner proces

Foundation of partnership

strategy

- A partnership strategy that allows us to be

pro-active

- Reasons to say no

- Branding

- Clearer communication with potential

partners

- Focused partnership work inside

organisation Knud Schulz Aarhus October

Corner stones of partnerships in

- Learning

- Stories

- Democracity

- Community space

- The Aarhus Cohorte

- Families and Children

(experience,play,learning)

Benefit

- Citizens – more programmes and services,

quality, diversity, target oriented

- Partners – communication, accessibility,

numbers, outreach

- Library – focused outreach, new services,

new developments, branding, focused

communication to users

Users are taking the control

Summing up

• Merge technology, space and

competencies

• Involve the users in the innovation

• Make partnerships competencies and a

broader ownership of the library

• Tell new stories about the library brand

Dokk1 Public Innovation Space October 2015

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