Japanese delegation at dokk1 dec. 2015

Rolf Hapel Citizens’ Services and Libraries [email protected]

High digital maturity

Open and free big data platform

Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

Dokk1 - Urban Mediaspace Aarhus

The largest municipal construction project in the history of Aarhus

Library and Citizens’ Services 185.000 sq. ft. Rental spaces 11.000 m2 110.000 sq. ft. Covered outdoor area under building 105.000 sq. ft. Areas for tecnical equipment and depots 40.000 sq. ft. Automatic P-facility for 1.000 cars Arrival Center + Opening of river Etablishing of harbour squares and spaces Traffic regulation Light rail tracé Climate protection (flooding) of central city

The Project

Costs USD - 2015

Economic frame for the total project incl. upgrading to climate class 1

308.000.000

Financing USD - 2015

Foundations Realdania and Realdania Byg 113.000.000

Sale of old main library and capitalising of rental incomes

61.500.000

The Municipality 127.000.000

A.P. Møllers Almenfond (Foundation) 2.500.000

Salling Foundation 4.000.000

I alt 308.000.000

3 times the size of the public area - now on two levels Special place for kids and their families - 5 times the old childrens Increaset level of technology - the building, the functions, the size Learning activities and partnerships Increased opening hours


..but WHY?


Libraries of the industrial age

Democracy Free and equal access to information

+ Education Support to the formal education system

+ Culture Access to cultural heritage and experiences

= Success 60 -70 % of population users


Urbanity..


Mobility..



Democracy Co-creation and citizens involvement

New citizens

The “new elderly"

Demography


Demography

30 % fewer young people..

..than when I was young!


The social excluded

Polarisation?

40 % of the labour force

has no vocational education

20 % of youth does not get

education beyond

secondary school

15 – 20 % of population

are illiterate = 1 mio people

Larger gap between

information strong and

information weak citizens?


0

200

400

600

800

1000

1200

1400

More than 60 % decrease in number of service points in Denmark since

1980!

Fewer libraries..

.

A well known innovation strategy in the public sector..

But the public sector is in a state of permanent crisis, and the fight on resources is intense..

Send more money..

No more money – probably less!

Libraries



http://www.google.dk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=alMtXp0jKNLz_M&tbnid=7Y00yQuW3DsP6M:&ved=0CAUQjRw&url=http://www.techletter.com/whatsnew.html&ei=G_ZuUZPNDoXCtQadhoCwAw&bvm=bv.45368065,d.Yms&psig=AFQjCNGqHYulIFYBxizC6YMtQWVbDGzENw&ust=1366312854023530

Reinvent the library new ways of professionalism

new products new alliances

new ways of funding


A new library model for the knowledge society Danish Digital Library The ’Open Library’ Partnerships


A British idea: The Mash-up library

LOCAL ARCHIVE

ARKIV Archive

YOUTH

MEETING

ROOMS

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

HOME-

WORK

HELP

COMMUNITY

CENTER

CAFÉ

STUDY SUPPORT JOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDE E

XH

IBIT

ION

S

FAMILIES

Partner activities

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

QUIET AREA

TO

DD

LE

RS

/C

HIL

DR

EN

REA-DINGTRAI-NING


Citizens’ Services

Now all Danish public libraries offer some sort of Citizens Services

..meetings..


..workshops..


..idea pitching..


..focus groups..


World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence


..vision creating..


Photo typing


Users and staff introduces ideas and projects and participants elaborate and develop those

ideas

Village Square



..user driven design..


..participatory design..


..building the future library..


Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA



DESIGN THINKING

Design thinking is about accelerating innovation to create better solutions to the challenges we meet!

Download: www.designthinkingforlibraries.com


Interaction

Distance

Short term Long term Sponsorships Short duration

Donations, gifts

Volunteers as consultants

Advocacy campains

Co-production R & D

Business development projects

Branding

Sponsorships Long duration

Networks, clubs

Innovation in hybrid organisations

Dialogue on services

Partnership strategy


Therefore partnerships..

New resources and skills in the library Knowledge and inspiration from others Increased network

Increased diversity and quality in service production

Enhanced communication and marketing Legitimization New ambassadors


Self service return

Increased diversity in collections at the branches Less unproductive transportation Saves time, costs and resources

Floating collections

Online reservation lists on Smart Phones Predetermined collection paths on every branch

Work flow

870.000 items 4.3 mill loan per year 80.000 reservations at any given time 770.000 reservations per year

Main library + 18 branches

Maximum and minimum amount of material on the shelves Maximum and minimum number copies to each title Automatic refill from the Material hotel when shelves are low on materials

Automatic regulation of overflow

and shortage

Material scanned to position

100 % net. usage of shelves

Reservations on the fast track

Media hotel

Infrastrucure for digital objects

+ Collaboration on purchasing

+ Promotion and mediation

Danish Digital Library


All Danish municipalities has joined!

Idea

Liberate data and information

Create relations between data

Make the users knowledge visible and useful

Place information in a meaningful context for the users ..by using open source software and forming communities for development


Concept

The well (data repository)

O

Sources Application layer

O m

Presentation

User transactions

Harvesting and

indexing


Shared Library

automa-tion

system


http://www.google.dk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCLGOwPfJzsgCFeKicgodPA4KOA&url=http://www.sawvideo.com/resources/workshop/scheduled/experimental-smartphone-video&psig=AFQjCNHDspEG3ZHuxTPiwRm8WtYOKuS3vQ&ust=1445345550100433





Multiple platforms



Started October 2011

Co-op with +130 publishers

Build on TING

Technical integration to Fiction

Literature portal

Integration to OPAC’s

Library ebook-service




Responsive design


Only digital content


Hackerspaces Makerspaces Fablabs Share premises, tools, knowledge Create projects, ideas, network

.. performances..



.. gaming..

..hacker labs..


..peoples lab..


..idea pitching..









Open Data hackathon 50 young developers A weekend at the library Experts as mentors and evaluators Prizes for the winners

Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark



Rolf Hapel Citizens’ Services and Libraries City of Aarhus

Rolf Hapel Citizens’ Services and Libraries City of Aarhus





From Information searchable anywhere

To What is only possible to experience in the library

Space for media The space as a media

On-line On-site

Information Meaning and significance

Facts Reliability

Encounter with information Encounter with people

Well informed Eksperimental

Visitor Resource

Neutrality Sensuous

Serious Playful

Programme Events

The library as a space

Ivar Moltke, Create

LESSONS LEARNED Make partnerships

Co-create and co-produce

Integrate user generated knowledge in services

Liberate the library from analog media - gradually!!!

Think ’relations’ rather than ’transactions’

Build value chains, formats and ”universes” in service production

Make space for transformations in the library: Prototyping, fablabs, hackerspaces,

urban offices, demo-teques

Be where the users are


500.000 visitors in 4 months time 400 inquiries a day at the information desk 4500 per day inclusive Saturdays and Sundays 6 % are users of Citizens Services Families with children: Saturdays and Sundays Daycare, kinder gardens and schools: Week days Students Traditional library users The curious

The end