German library directors Dokk1 april 2016

DOKK1 AARHUS -PUBLIC INNOVATION SPACE

German library directorsApril 2016

Knud Schulz

12:30 welcome and Introduction to Dokk1, including experiences so far about Dokk1 as an”open library” without staff 4 hours on week-days / Knud Schulz, Chief of the Main Library in Dokk1

13:30 Introduction to new conceptions of Citizens’ Services in libraries / Marianne Vejlgaard Kristensen, Citizens’ Services in Aarhus

14:00 Break and guided tour 15:30 transport to Åby Library, a branch library in

Aarhus 16:00 welcome and introduction to Branch Libraries,

including open libraries / Susanne Gilling, Chief of Branch Libraries, Aarhus

Knud Schulz April 2016 2

Knud Schulz

Manager of the Main Library in Aarhus

Daily work focus – transforming the Main Library to

“Urban Mediaspace” – Dokk1

Librarian and Master of Public Management

Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation

Member of the client group Urban MediaSpace Aarhus

Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates

[email protected]

www.slideshare.net

Knud Schulz April 2016

apx. 28.000 m2incl. 18.000 m2library space

mailto:[email protected]

http://www.slideshare.net/

Library Transformation:Libraries – the citizen's driving force for innovation

All people want to change something in their lives and to develop themselves and meet information and knowledge

Libraries are places where the general public can find inspiration and meet new ideas, either on their own within this public sphere, or in the company of others

Libraries support people with possibilities to make changes in their life

How do we sketch the future library transitioning to a space for citizens and community connections?


Agenda

The Change

4 space model

New Libraries

Prototyping Dokk1

Co-creation with the users

Partnership programming

Citizens reaction



http://www.slideshare.net/KnudSchulz/biblioteket-en-relationel-organisering-bergen-9413

http://www.slideshare.net/KnudSchulz/biblioteket-en-relationel-organisering-bergen-9413

From information that can be found anywhere

To What can only be experienced at the library

Space for media Space as a media

On-line On site

Information Meaning

Facts Credibility

Meeting information Meeting people

Knowing Experimenting

Visitors Resource person

Neutrality Sensing

Seriousness Sense of humour

Arranged events Things that happen

Ivar Moltke, Create

The Change

7Knud Schulz April 2016

The Knowledge Society

From libraries for books/medias

industial society

to libraries for man/human

networked/knowledge society


The Public Library of the Knowledge Society

D.Skot-HansenC.H. RasmussenH. Jochumsen

Innovation

Reckognition/Experience

Empowerment

Involvement/EngagementKnud Schulz April 2016 9



Innovation



Inspiration space

The space for meaningful experiences that is to say experiences that move us

The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.

This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.

The inspiration space should make the user want to move beyond the usual choices and to come back.

The library space in itself may also be an experience and work as a stage for events and cultural arrangements.

The inspiration space especially supports realisation (cognition)/experience and innovation.



Digital media

AppearanceEvents

Individual concentration


Oplæsning

Billedbøger

BogklubberExplore

Picture book

Reading aloud

Staging




Empowerment


Learning space

Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge

Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs

Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities

Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.

Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.

The learning space especially supports realisation (cognition)/experience and empowerment.Knud Schulz April 2016 15


Undervisning Kurser

Uformel læringKonsulta

Teaching Courses

Informal learningConsultations


Lektiecafé’erVejlednin

One to one

Homework Guidance

Training Access to knowledge



Empowerment


Meeting space

An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves

Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary

In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings

This can take place both live and on the Internet in chatgroups, blogs or other social media.

The meeting space especially supports empowerment and engagement



MøderDiskussioner

Foredrag DebatterSamvær

Meetings

Lectures

Discussions

DebatesBeing together



Innovation


Performative space

Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture

Users can get access to tools that support their creative expressions through interactive games and writing-, sound-and video-workshops

The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.

Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.

The performative space especially supports engagement and innovation.



Skriveværksteder

Experiment

Leg og læring

Workshops

Workshops Edutainment


Leg Spil

Gaming

Playing Gaming

Makerspace

Adaptive and innovative supporting spaces

libraries are changing from storing books to supporting citizens’ needs

innovation spaces for local communities


Open librariesUsers are allowed to:

lock into the library 24/7

check in and out media

use internet, pc, copy/printing

study

read newspapers

arrange study circles, public meetings

Knud Schulz Dokk1 December 2015 26

Opening hours Dokk1

Monday – Friday

8 – 10 am open excl. specialist support

10 – 7 pm incl. specialist support

7 – 9 pm open supported by security staff

9 – 10 pm open meetingspace and café

Saturday and Sunday

10 – 4 pm incl. specialist support

Knud Schulz Aarhus October 2015 27

Users are taking the control


Integration of citizens’ service into libraries

a big chance to be an integrated part of the reinventing of society services

brings citizens in contact with the library

brings libraries in close contact with politicians and innovators in the community

Two tasks

focus on speed in developing new digital services for public administration

a big learning and marketing challenge


Citizens’ service

in more than 70 % of the municipalities offer citizens service through libraries

passport

driving licence

health securitycard


Developing community centersprivate, civic and public sector


LOCAL ARCHIVE

ARKIVArchive

YOUTH

MEETING

ROOMS

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

HOME-

WORK

HELP

COMMUNITY

CENTER

CAFÉ

STUDY SUPPORTJOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDE

EX

HIB

ITIO

NS

FAMILIES

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

QUIET AREA

TO

DD

LE

RS

/C

HILD

RE

N

REA-DINGT

RAI-NING

Dokk1 - Citizen service service i the building


Libraries and urban development

Model of the public library in urban development

Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science


New Libraries

Libraries are signs or symbols on developmentand innovation in the society

Drivers in city development

Add new stories about the towns

Arguments for new city engagements



Urban Mediaspace - AarhusAarhus New Waterfront and Main Library

Mediaspace: Main Library and Citizens’ Services:

18.000 m2/190.000 ft2 Partners and network: 10.000 m2

/100.000 ft2

Automatic parking space: 1000 cars

Two new urban harbour squares: 94.000 m2 /1.120.000 ft2

Arrival centre for light rail

Uncovering of the river and secure the innercity against flood

Traffic regulation

App.: 300 mill €

Project elements – Urban Mediaspace







Process involving and co-creation with the citizens

The processes with staff and citizens are a part of the change


Phototyping with Staff

Marie Ostergard/Dokk1/Aarhus/ Denmark 40Knud Schulz April 2016

Prototyping with Tweens


Public consultations


media, families, meeting facilities, citizen’s services, CTS, acoustics, logistics, accessibility, indoorclimate, administration, kitchen and cafe, wayfinding, visual identity, art, security, facades, materials, design, arrival area, AV/IT, dynamicsurfaces, rental spaces, lighting, parking, concertspaces, children’s theater, etc.

Co-creation with the staff


Architect sketch


Development


year Activity involvement external Internal

2005 Development of vision broad X X

2006 Development of values broad X X

2007 Competition programme broad (X) X

2008 Competition phase narrow X X

2009-10 Building programme broad X X

2011 Project proposal medium (X) X

2012 Final project narrow X

2013-14 Interior decoration and furnishing

broad X X

2015 Furniture and IT broad X X

Co-operative Design Proces


Seven Core Values

The Citizen as Key Factor

Lifelong Learning and Unity

Diversity, co-operation and network

Culture and Experience

Bridging Citizen, Technology and Knowledge

Flexible and Professional Organisation

A Sustainable Icon for Aarhus


Automatic Parking Space 1000 cars

Public floor level ’0’

20 leave/pickup box’

Automatic parkingdone by small robots

Scanning all cars

Responding pickup app. 2 min.




50

Three Statements

Last responsible minute for decisions

Inclusion and participation

Interdisciplinary Co-operation

The right team at the right time



Transformation Lab

The entrance – the former place for controlling the users

2-300 m2

New projects every 5-6 month

Bringing the traditional work fields of the library into the LAB

Developing new support of the users – depending on the room, the media, the connectivity and the competencies

52


FictionLAB

NewsLAB

MusicLAB

ExhibitionLAB

DemocracyLAB

The Square53


The library as a space – in the future?

The building supports the needs of the users

The building interacts with the surroundings and environment

The building acts adaptively

Flexibility is function

54

Automatic Parking Space – 1000 carsLightrail station (2017)

Public floor level ’0’

20 leave/pickup box’

Automatic parkingdone by small robots

Scanning all cars

Responding pickup app. 2 min.

Lightrail every 7 min.

Knud Schulz Aarhus November 2015 55

Art in Dokk1

1 % of building costs

- To be used for art in the building and outside

- Elmgreen and Dragset:

Magic Mushrooms

Knud Schulz Aarhus oktober 2015 56

GongenDen danske kunstner Kirstine Roepstorff har med værket Gongvundet opgaven med at lave et stort, indendørs værk til Dokk1.

PoseidonEt udendørs værk til det nye havnebyrum –blev vundet af kunstnergruppen A Kassenmed værket Poseidon.

57Knud Schulz Aarhus oktober 2015

+++ a playground on level ’1’

Knud Schulz Aarhus November 2015 58






Userdriven process From tradition to transcendence

– the users deconstruct ”oldknowledge” to create new sense

60

Grab a toolkit

Global innovation model –faster to change

Partnership between Global Libraries/Bill and Melinda Gates Foundation

Chicago Public Libraries

IDEO

Aarhus Public Libraries


Design Thinking is a mindset, and an intentional process around delivering solutions that create positive impact!


Download: www.designthinkingforlibraries.com



The Vision Space for co-operation

Place for dialogue, knowledge, ideas and inspiration

Open informal learning space

A unique place for children and families


Partnership with externalorganizations = buildingcooperation with the users and the society

A strategi for constant change

Renewing the user engagement and ownership

In-flow of competencies to the library

A community strategy

Political legitimacy


Partner Process


Foundation of partnershipstrategy

- A partnership strategy that allows us to be pro-active

- Reasons to say no

- Branding

- Clearer communication with potential partners

- Focused partnership work inside organisation


Corner stones of partnerships in Dokk1

- Learning

- Stories

- Democracity

- Community space

- The Aarhus Cohorte

- Families and Children

(experience,play,learning)


New ways of defining the functionality

Flexibility is the functionality

Maximize unprogrammed space

Leave the media and mediaformats as the focuspoint in organizing the space

Focus the human needs og sociality – use the 4 space model


Focus planning interior

Supporting citizens different needs

Creating different surroundings

Space for activities/programms

Continuous flexibility – avoid permanent installations

Controlling the media stock

Modern industrial furnitures no design icons


Interior plan

The interior planning reflects the 15 yearsexperience from projects together with partners and users

Lots of discussions with both libraryprofessionels and other diciplines

Experiencies from DK and other countries

The result is an ’interior medley’

Partners/users are the key to continuous change


Interior plan

The inside of Dokk1 consist of 4 different areas withno sharp limits Citizens’ Service

Public space with info, meeting rooms, cafe, auditorium, popup/democracy area

Adult library with professionel support

Families and childrens library with professionel support

A perspective all over the services are to support the users to act on their own

The interior plan was finished just 4 months beforeopening


Level 1 - adult

4 space model Experience Discover Participate Create

Combined with a wide learning definition wherelearning take place in different kinds of environments

Users are active participants and the library spacesupport their needs

Important: users can be on their own, together withothers with or without contact – inclusion factor++




Innovation


Empowerment

Involvement/EngagementKnud Schulz september 2014 10

Examples interior adult (1)

Urban office

Oases

Reading room

Support (learning)

Meeting space

Living room

Corner

PlayKnud Schulz April 2016 75



Ramp

Transformation Lab

Project Labs

Study room

Education

Meeting room

Café



Auditorium

The Square

’Alone’ together

Subject zones

Reflection

Citizens’ Service

Balcony workzone

Level 2

The stageLearning

Tweens

makerspace

Tweens lab

Children’s Lab

The Box

Dress-up

The ”rest”-room0-3 years

4-8 years

Gamer street

eatingX2

AtticFamilies/Children

The ViewRamp

Cultural Capital 2017

Marie Ostergard/Dokk1/Aarhus/ Denmark

Support/Librarian


Level 2 – Families/Children

Children are defined to 12 years incl. the limit where children want to be together withgrownups. After 12 children define themself as teens/adult

Importent to design different zones where bothchildrens and their adults want to be together.


Principles for planninginterior Families/Children

A space for children stimulating

Play

Experience

Learning


Examples interior Fam/child0 - 3 years

Cushion

Castle

Reading

Breast feeding

The box

Cirkeline house

Big Lego


Examples interior Fam/child4 - 8 years

Learning zone

Stage

Dress up

3D globe

Childrens lab

Eating zone

Reading caves

Experience ramp


Examples interior Fam/child9 – 12 years

Tweens zone

Interaktive floor

Makerspace

Tweens lab

Learning zone

Gaming street

Auditorium


Benefit

- Citizens – more programmes and services,

quality, diversity, target oriented

- Partners – communication, accessibility,

numbers, outreach

- Library – focused outreach, new services, new

developments, branding, focused communication

to users


Users are taking the control


Visitors

1.000.000 visits 9 months

App. 4000 pr. dag incl. Saturday/Sunday

App. 6 % are Citizens visits

Families/Children Sat/Sun

Kindergarten/daycareweekdayse

Students

Normal users

+++ Curious


Citizens point of view

Fabulous open and generousspace

Feeling comfortable in the house

Pride of being an Aarhus citizen

Café is good

The playground and Families/Children part arefabulous opportunities

A library for adults??

Missing books? – they arethere!!



A strategy for change in libraries address:

The need for rethinking the library

The need for a fusion between physical – virtual

Develop partnerships

Focus on innovation

Get new skills into the library and promote learning in the organization

Force users to dismiss the book as library brand

88


German library directors Dokk1 april 2016

Presentations & Public Speaking