Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating…

Wireframes are great for structuring content and demoing concepts. They help us think about important user experience aspects upfront. We can lay out and test-drive something…

DesignThinkers assists Public and Private organizations and companies in delivering the best possible service. We help them to be more innovative and competitive. To do so…

More and more, online information is scattered over multiple online channels and websites. At Info.nl, we have translated this development into our model of the Exploding…

This presentation has been shown three times by Trent Mankelow from Optimal Usability: 23 February 2010 - Wellington 30 March 2010 - Wellington 21 April 2010 - Auckland You…

Our goal is to make this complex environment simpler to navigate, cutting through the clutter to develop precise strategies, channels and content that inform your marketing…

Forrester research, inc., 60 acorn park drive, Cambridge, ma 02140 usa tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com Digital Customer Experience Trends…

Smart Marketing. Customer Experience Insights Are Golden Christine Olson MLS, MAS Chris Olson & Associates October 9-10, 2011 Association of Library Communications &…

CANNES 10 LESSONS FROM CANNES 10x /210 Lessons From Cannes EVERYTHING ABOUT THE 2013 CANNES FESTIVAL OF CREATIVITY WAS BIG: THE CROWDS (A RECORD-BREAKING 12,000), THE AWARDS…