Forrester research, inc., 60 acorn park drive, Cambridge, ma 02140 usa tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com Digital Customer Experience Trends…

1 2 In an era of âDIGITAL DARWINISMâ where technology, society, and business models rapidly evolve, customer experience is often elusive. 3 Customer is king. Yet, in an…

EXECUTIVE SUMMARY Digital transformation isnât a trend owned by a particular role, nor a discipline that belongs to one department alone. It is, however, a significant movement…

R E A D Y ? A S S E S S I N G D I G I T A L M A T U R I T Y Jonathan Sullivan @jpsullivan J BOYE PHILADELPHIA 14 Not being digital is hazardous to your health (care) http://i.huffpost.com/gen/1435422/thumbs/o-KATHLEEN-SEBELIUS-facebook.jpg…

1 2 In an era of âDIGITAL DARWINISMâ where technology, society, and business models rapidly evolve, customer experience is often elusive. 3 Customer is king. Yet, in an…

Slide 1 Capital Region Online Marketing: Increase traffic to your website Presented by: Todd Wright Threesides Marketing Housekeeping Our Mission To provide energised leadership,…

1. There is no B2B or B2C Only Human to Human Listen on your computer, no phone needed. Dial-in optional #artcast on Twitter 2. Paul Greenberg CRM Expert, Industry Commentator…

Telecom Basics by Lawrence Harte. Table of Contents Telecom Basics, Second Edition Preface Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8…

1. © 2011 IBM Corporation 2. Insights from theGlobal Chief MarketingOfficer StudyWHY THE CMO MUST ADAPT TO SURVIVE 3. Today’s session why the CMO must adapt to survive•Agenda:The…