This survey serves as a backup document for my account of the June social drinkup meeting in Paris.

What is Digital? That’s a tough one....and you would never imagine how many professionals have asked this question. Because at the end of the day, they feel lost. I could…

Best practices for approaching Customer Journey Mapping activities.

Understand about the customers journey and how to work on touchpoints to provide the best experience for your customers

Companies and brands should think about (user) experience to find new competitive edge for their business. Better experiences create more value for users, which can be in…

In today's marketplace, it truly does take a community not a campaign to raise a brand. Inside, you will find the definition of, reasons for, types of, 18 steps to build…

Insights 2012, a new annual report that examines the key marketing trends and digital technologies that will impact businesses in the year ahead. Through a combination of…

A collection of "ingredients": tools, approaches and methods, to design delicious customer experiences.

Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an experience…

Transhumanism is the belief or theory that the human race can evolve beyond its current physical and mental limitations by means of science and technology. The more we explored…