This presentation has been shown three times by Trent Mankelow from Optimal Usability: 23 February 2010 - Wellington 30 March 2010 - Wellington 21 April 2010 - Auckland You…

How to Create Online Experiences That People LOVE Trent Mankelow Optimal Usability Photo from http://www.flickr.com/photos/jamesclay/2264414513/ 2 6 How can you create an…

ASB - World-class customer experience How to Create Online Experiences That People LOVE Trent Mankelow Optimal Usability Photo from http://www.flickr.com/photos/jamesclay/2264414513/…

1. Building a HighPerforming TeamDiverse Strengths & Shared Values 2. The Research: Which Puppet Would You Choose? 3. We Tend to Gravitate Towards People Who Are Just…

ZAPPOS.COM Focus on Customer Service SUMANTRA GHOSHAL • Companies that succeed are driven by cultural ambition. Stock Price doesn’t drive them. Ambition and Values drive…

1. Physical Therapy Central, Inc.Reading ListCheck out audible.com or Amazon 2. Michael Levine: Broken WindowsThis is a must read.Short and easy to read in a weekend.Click…

1. “When you think about a brand, you don’t mentally pull up a list of bullet points; you either think ‘I love this company’ or ‘I don’t.’ Ultimately, a brand…

1. 1Delivering HappinessBuilding a Committed Team 2. Zappos Core Values1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be…

1. 1Delivering HappinessBuilding a Committed Team 2. Zappos Core Values1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be…