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Top 10 Customer Pet Peeves and How You Can Avoid Them
Business Top 10 Customer Pet Peeves and How You Can Avoid Them

One out of three people are routinely disappointed by customer service interactions. Only 7% say their expectations are usually exceeded.1 Why does this matter? Customers…

The Conversation - An Introduction to Social Media
Business The Conversation - An Introduction to Social Media

What is social media? How can your organization effectively use social media tools including Facebook, Twitter, blogs, and YouTube to gain a competitive advantage and win…

Ogilvy PR 360 DI Twitter Webinar
Technology Ogilvy PR 360 DI Twitter Webinar

Presentation on Twitter Basics, Best Practices and Strategies for Public Relations by Ogilvy PR's 360 Digital Influence team.

THE FUTURE OF COMMERCE: REAL R.O.I. INSIDE
Business THE FUTURE OF COMMERCE: REAL R.O.I. INSIDE

This presentation aims to explain how the digital world change the commerce forever. Digital, mobile, collaboration have changed forever the way we will do business in the…

How to create a social media strategy
Business How to create a social media strategy

A simple guide to being strategic with social media for business.

From co-creation to collaboration
Business From co-creation to collaboration

Co-creation is a hot topic these days. Involving customers in the decision flow of a brand/company is one of the cool, new ways of doing marketing. In our research we found…

Make Your UX Ideas Stick
Design Make Your UX Ideas Stick

As UX pros, whether designing or analyzing, ideas are at our core. We spend years learning how to shape ideas into assets - reporting user insights, designing prototypes,…

10 Things CEOs Need to Know About Design
Design 10 Things CEOs Need to Know About Design

Presentation first delivered at the 2010 Bessemer Cloud Conference introducing design concepts for non-designers, simple tactics to improve existing products, and strategies…