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Forrester Research, Inc., 60 Acorn park Drive, Cambridge, mA 02140 UsA Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com Top 10 Ways To Improve Digital Experiences…

Education 3 Ways to Use Customer Journey Mapping, Portland Ad Federation, January 2014

ISITE Design Journey Mapping January 23, 2014 :: Portland Ad Federation Barbara Holmes Just a small town girl. Livin' in a lonely world. She took the midnight train,…

Design How we do Research and Product Design Sprints

1. ‘Ix: USER RESEARCH SPRINT1 ‘What products should we develop?Why*shou_| d weAdevelcgp thém?And, do we really have'to develop them? 2. OBJECTIVES- Develop a new…

Business Empathize + Define @Kyued Up

1. Kyued Up Empathize + Define 2.22.14 2. Reminder 3. 35daysand counting….. 4. +Feedback +Presentations Local Experts FeedbackDifferent Topics 5. Refresher 6. Write down…

Technology Understand Your Festival

1.UNDERSTANDYOURFESTIVAL INDETAIL{A PROCESS TO HELP YOU UNDERSTAND HOW YOURFESTIVAL IS CURRENTLY USED IN DETAIL TO OUTLINENEW OPPORTUNITIES FOR DEVELOPMENT}2. WHERE HAS THIS…

Business Customer Journey Maps - a small business case study - Alan Rae

1.Customer Journeys in a S ll CSmall Company Isobel Rae – Managing Partner Pl t 4P t kPlants4Presents.co.uk Dr Alan Rae – Managing Partner h t d b iwww.howtodobusiness.com…

Technology Lindy Roux - Multi-channel content strategy

1.@lindroux @siteworx #contentmarketingEngineer seamlessexperiences across everydigital touch point.2. @lindroux @siteworx #contentmarketingAn Explosion of Customer Touchpoints……

Business Slalom Consulting SoCal Customer Engagement Practice

1. Slalom Consulting, Southern California CUSTOMER ENGAGEMENT PRACTICE 2.  CRM platform evaluation & selection  CRM system implementation  Differentiated digital…

Design Sensemaking through Information Architecture

1. THESENSE-MAKINGFRAGRANCEBuilding relationship andstorytelling throughinformation architecture 2. Luca Rosati@lucarosatiAndrea Resmini@resmini 3. Pensare il mondo come…