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Adaptive path's guide to experience mapping
Design Adaptive path's guide to experience mapping

Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an experience…

Service Design Thinking - How to successfully innovate beyond buzzwords
Design Service Design Thinking - How to successfully innovate beyond buzzwords

These are the slides of a talk I gave at the Interaction South America Conference 2013 in Recife, Brazil. Find the videos I showed on our websites: www.myservicefellow.com…

Next Library Service Safaris
Design Next Library Service Safaris

Workshop on service safaris and service storming presented at Next Library 2014.

This is Service Design Thinking @ UXCamp CPH 4-2014
Design This is Service Design Thinking @ UXCamp CPH 4-2014

This is the keynote presentation I gave at the UXCamp Copenhagen in April 2014. It is a modified version of the deck @MrStickdorn and I (@jakoblies) use. Thank you for having…

Service design methods in small and medium sized enterprises -­ Case study: Travel Agency
Design Service design methods in small and medium sized enterprises -­ Case study: Travel Agency

Many design management methods for service design are a luxury of large companies, who have dedicated research budgets to throw into customer research. They can hire specialist…

Critical Thinking forUX Designers (Workshop)
Design Critical Thinking forUX Designers (Workshop)

"It's not about the tools, it's about the thinking process that led to these tools..."