Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an experience…
These are the slides of a talk I gave at the Interaction South America Conference 2013 in Recife, Brazil. Find the videos I showed on our websites: www.myservicefellow.com…
This is the keynote presentation I gave at the UXCamp Copenhagen in April 2014. It is a modified version of the deck @MrStickdorn and I (@jakoblies) use. Thank you for having…
Many design management methods for service design are a luxury of large companies, who have dedicated research budgets to throw into customer research. They can hire specialist…