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Design Donn DeBoard Customer Journey Maps: Visualizing an engaging customer experience STC Summit May 2013

Customer Journey Maps: Visualizingan Engaging Customer ExperienceDonn DeBoardSTC 2013Technical Communication SummitAtlanta, Georgia About the presenter• 25 years as an…

Design DDeBoard Customer Journey Maps: Visualizing an engaging customer experience STC Philadelphia Metro.....

Customer Journey Maps: Visualizing an Engaging Customer Experience Donn DeBoard STC Philadelphia Chapter Vertex, Inc. April 17, 2013 About the presenter• 25 years as an…

Business Taking Community Management and Customer Engagement to a whole new level

Taking Community Management and Customer Engagement to a whole new level Fabio De Bernardi Senior Account Manager Synthesio UK @fabiodebe “Marketing is the ongoing process…

Business How to Audit Your Loyalty Marketing Strategies

 Customer Insight Group, Inc. 2010 Don’t Enter the Battle for Customer Loyalty Unarmed Audit Your Loyalty Marketing Strategies  Customer Insight Group, Inc. 2010…

Business VAASA ETT. Smart Grid 2013 Global Impact Report. 2013

Smart Grid 2013 Global Impact Report Research provided by: 2013 Global Impact Report | 1 Smart Grid Global Impact Report 2013 2 | 2013 Global Impact Report Written by Dr…

Business Intro to Social Media - for Accounts (the real thing)

Introduction to Social Media Introduction to Social Media aka Kiplingâs Six Friends Justin Souter www.dfk.com © 2009 Souter Consulting Ltd Rudyard Kipling (via) I KEEP…

Business The Future of Customer Service

Leading software platform designed for social customer service Expertise and services in training, implementation and social customer service process 150+ global customers…

Business Paul Greenberg - Welcome to the Era of Customer Engagement

PowerPoint Presentation 2012: Customer Engagement Time Social CRM, Social Business Matures THE ERA OF CUSTOMER ENGAGEMENT BEGINS As the Era of the Social Customer Ends 3…

Travel 3 Ways the Cruise Industry in Asia Can Drop Anchor in Social Media

Hello. Margery Lynn | @MargeryLyle | [email protected] ® 2011 Dachis Group. Confidential and Proprietary 3 Ideas for Customer Engagement Photo Credit: Flickr…