Best practices for approaching Customer Journey Mapping activities.

Lightning talk from UX Lisbon, May 17, 2012

1. Using Journey Maps to Optimize Customer Experience Valerie Vogt Director Strategic ConsultingAvtex Customer Conference 2012The Intersection of Technology and Customer…

1. Re-Caffeine 2. WHAT IS YOUR CUP’S WORTH? 3. Re-Caffeine is Self-important Gamification of recycle system. It especially focuses on disposable cups abandoned in and out…

1. BetterCross-ChannelExperiencesWithMetadata@AdamUngstad#XChannelMetadata 2. Metadata enables... 3. consistency 4. context 5. interoperability 6. incross-channel experiences…

1. A Siegel+Gale webinarJuly 23, 2014Managing the Hospital In-Patient Experience 2. 2Our promise
 
 
 S+G is the simplicity company. We define, design and deliver…

1. A collaboration of: Design Thinking: A More Insightful Approach to Problem-Solving Alice Dawson SAP 2. The “Never Say Never” Hallway 3. “Heavier-than-air flying…

1. From user researchto ideationWorkshop on fast paced,guerrilla user research,synthesis and ideationMaruša Novak & Damjan Obal @ blok_blok / Mladi.info / Mb, October…

1. Research and Design MethodsMichael HawleyMegan GrockiAdam Connor@madpow 2. Analysis ParalysisStuck in aAgreeing onInfusing ResearchCreative Rut Design DecisionsInto DesignFinding…