BAs can cover both a breadth and depth of domains, but the way in which most organisations view and leverage Business Analysis does not always match the broader perspective…

Best practices for approaching Customer Journey Mapping activities.

Complex organizations must integrate social into how they do business despite the shifts needed to make it happen. Contact David.Armano[at]Edelman.com for more information…

As UX pros, whether designing or analyzing, ideas are at our core. We spend years learning how to shape ideas into assets - reporting user insights, designing prototypes,…

A collection of "ingredients": tools, approaches and methods, to design delicious customer experiences.

A Beta version of the Service Innovation Canvas.

CURRICULUM PLANNING

CSR & SUSTAINABILITY Prepared By : Archita Gupta (MBA- 4TH SEM) WHAT IS CSR ?  Corporate social responsibility is a form of corporate self-regulation integrated into…

Presentation by Laura Seiffert, Junior Policy Analyst, and Daniel Trnka, Senior Policy Analyst, OECD, at the 6th Expert Meeting on Measuring Regulatory Performance: Evaluating…