1. Leveraging CRM for Customer Experience Management Bart Sneary VP Microsoft Business SolutionsAvtex Customer Conference 2012The Intersection of Technology and Customer…

1. Video in the Contact Center A new point of interaction Tim Bakke Director, Strategy and InnovationAvtex Customer Conference 2012The Intersection of Technology and Customer…

1. AMP UP your Customer’s IVR with Speech! Todd Marthaler Customer Success ManagerAvtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt…

1. Customers in the Cloud Tom Moen Director of Strategy and Innovation @CloudmovrAvtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt…

1. Business Intelligence (BI) in the Contact Center: Using Data to Gain Insight Megan Caauwe Jen Eckert Associate Consultant, Business Intelligence Director, Consulting and…

1. Selling the Value of a Customer Experience Strategy Mark Gavin Vice President – Strategic ConsultingAvtex Customer Conference 2012The Intersection of Technology and…

1. Using Journey Maps to Optimize Customer Experience Valerie Vogt Director Strategic ConsultingAvtex Customer Conference 2012The Intersection of Technology and Customer…

1. Economics of the Cloud Tom Moen Director of Strategy and Innovation @CloudmovrAvtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt…

1. UC and CC: Lync and CIC Doug Splinter VP, Sales EngineeringAvtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis…