Tag: customercentric culture

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cx strategy

Marketing 20140704 Fast and Furious Customer Journey Mapping Oracle Banks

Matthew Banks Oracle Customer Experience Strategy & Design Vienna, 4th July, 2014 Matthew Banks Oracle Customer Experience Strategy & Design A Sad Day? Vienna, 4th…

Technology Selling the Value of a Customer Experience Strategy

1. Selling the Value of a Customer Experience Strategy Mark Gavin Vice President – Strategic ConsultingAvtex Customer Conference 2012The Intersection of Technology and…

Business Around the World in One Day: Phileas Fogg and Customer Experience Management

1. Around the world in one day Phileas Fogg and CXM Otto de Graaf, VP Strategy & AcquisitionsSDL Proprietary and Confidential 2. 3 3. 4 4. The digital revolution has…

Business Ebook: Six Observations from the 2013 Forrester Forum

1. OBSERVATIONS This document was prepared exclusively by CMI and has not been reviewed or endorsed by Forrester. However we think they would like it! From the 2013 Forrester…

Marketing BRAND IMPACT ON CUSTOMER EXPERIENCE PRESENTATION BY LEXDEN

1. “THE IMPACT OF BRAND ON CUSTOMER EXPERIENCE” IMPACT 2. WE HELP BRANDS ACHIEVE A COMMERCIAL ADVANTAGE FROM CUSTOMER STRATEGIES COMMERCIAL CUSTOMER EXPERIENCE CUSTOMER…

Marketing Linda shea iir total cx leaders - co presentation with shangri-la

1. 1 2015 ORC International Proprietary & Confidential Driving Business Performance at Shangri-La through Customer Centricity June 3, 2015 2. 2 2015 ORC International…