Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se. Instead, they are…

Data from social media is useless unless it helps you make positive improvements and decisions that have a measurable impact. Unfortunately, dealing with data is like trying…

Nortel Contact Center Configuration — CS 1000 Integration NN44400-512 Document status: Standard Document issue: 01.04 Document date: 23 August 2010 Product release: Release…

A myriad of reports and reasons published over the past few years have supported predictions that 2014 is going to be the year of video for fueling content marketing strategies.…

Increasingly, people are using digital in every aspect of their life. Good or bad customer service? Consumers share about their experience on Twitter. Horrible food? They…

The one stop resource on global outsourcing destinations. The destinations compendium 2011 brings together the myriad dynamics of outsourcing locations in one place complete…

Sidoti & Co. 18th Annual Emerging Growth Research Institutional Investor Forum Mitel Networks March 17, 2014 2 SAFE HARBOR STATEMENT Forward Looking Statements Some of…

New Horizons of Business Process Outsourcing in Africa Latin America & Caribbean Kevin S. Parikh, Esq. Dr. Pradeep K. Mukherji Avasant Publishing Avasant Publishing Avasant:…

Insuring customer satisfaction with Microsoft Dynamics at Star Union Dai-ichi Life Insurance Registered in 2008 Star Union Dai-ichi Life Insurance Company (SUD Life) is a…

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