Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se. Instead, they are…
The Critical Value of Project Risk Management - Why do we have to manage Projects and Risks differently ? The presentations tries to highlight the reasons why we have to…
CRITICAL APPRAISAL Outsourcing decision processes: A case study of a Malaysian firm This paper presents a critical appraisal of the case study Outsourcing decision processes:…
March 10, 2010 Market Overview: Managed Security Services by Khalid Kark for Security & Risk Professionals Making Leaders Successful Every Day For Security & Risk…