Wouldn’t it be nice to have hundreds or thousands of your customers eager to give you feedback, refer potential customers, answer each other’s questions about your products…
10The Ten Commandments of Community Management 1Tuesday, April 7, 2009 Hi. I'm Amy Muller, Chief Community Officer and co-founder at Get Satisfaction, located in San…
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PowerPoint Presentation Amplify Your Business Results with Social Media and Community Twitter: #AmplifySM @GetSatisfaction Meet Your Hosts Sarah Chambers â @sarahleeyoga…
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What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What's the best way to measure the success (or…
C H A P T E R Preface Because of the rapid and ongoing developments in the field of networking, accurate troubleshooting information is an ever sought-after commodity. Because…
White Paper Implementing Your Help Desk A Practical Guide Implementing A Help Desk Implementing a Help Desk may sound either remarkably easy or terribly difficult, depending…
1. 10 BEST PRACTICES FOR SOCIAL SUPPORT a publication of 2. INTRODUCTIONAs social media has evolved into a pervasive way of doing business across multipledepartments, a growing…
Smart Work in Retail – Customer Stories Smart Work in Retail – Customer Stories Smart Work in Retail – Customer Stories Smart Work for a Smarter Planet The world has…