The short talk I gave at UX London 2010.

Forrester Chief Customer Experience Officer Playbook

UX Research for Startups Olga Smyslova Me, Myself, and I Moscow State University, Psych Department: all about hackers  Usability, User (Experience) Research, Quantitative…

A 2014 Asia-Pacific Industry Research Report Content MAtteRS 2 0 1 4 the IMpACt of BRAnd StoRytellIng onlIne Understanding the role of digital content on Asian consumer decision-making…

Forrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA 02140 USA Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com Seven Steps To Successful Customer…

Social Media Under One Roof Integrate Social Media with the TCE Model Global Customer Experience Management Organization September 2010 Social Media under One Roof: Integrate…

Make-or-Break: 4 Pivotal Challenges That Talent Acquisition Leaders Must Address Now The State of In-House Recruiting Ron Mester President & CEO ERE Media, Inc. ©…

2 www.thecustomerexperience.es 3 contents experiences foreword intro Customer experience: a framework for the marketing of the future Elena Alfaro Partner - EMO Insights…

how a B2B company engaged its workforce in optimizing the customer experience by denise lee yohn the mitchell way day 2013 Mitchell International is North America's…

Internal Employee Survey Executive Summary September 2011 Prepared for Salt Lake City Public Library System Lighthouse Research & Development, Inc. www.go-lighthouse.com…