Wouldn’t it be nice to have hundreds or thousands of your customers eager to give you feedback, refer potential customers, answer each other’s questions about your products…

March, 2013 Managing the Customer Experience February 2014 ©2013 UBM Tech, a division of United Business Media LLC. ALl Rights Reserved. SPONSORED BY How to Optimize the…

Facts, Figures & Trends of 2012 and Forecast 2013 of the Eastern European B2C E-commerce Market Including Infographics and Country Profiles of Leading and Emerging E-commerce…

Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs Zhilin Yang City University of Hong Kong Robin T. Peterson New Mexico State University ABSTRACT…

INTRODUCTION When was the last time you were unable to buy an item in a store during regular business hours? Or not make a deposit in your bank branch or at an ATM? Or not…

corrected Table 3.1

This year’s study explores what customers expect during their online shopping experience, how mobile and social are changing buying trends and how retailers can benefit…

website redesign & relaunch

This is a presentation about my company's solution. I made it for promotional purpose to customers abroad. The solution is well-made product -it is developed by large…