Business IBM - Managing the customer experience

March, 2013 Managing the Customer Experience February 2014 ©2013 UBM Tech, a division of United Business Media LLC. ALl Rights Reserved. SPONSORED BY How to Optimize the…

Software Are you losing customers to hold time

1. Shai Berger Co-Founder & CEO Fonolo Webinar: Are You Losing Customers to Hold Time? May 1, 2014 2:00 PM ET 2. Hold-Times Are A Top Complaint 3. of customers have ditched…

Business Best Practices - Contact Centers

1. Best PracticesContact Center Reporting 2. Spectrum Corporation10048 Easthaven BlvdHouston, TX. USA 77075+1 713 944 [email protected] 3. AbstractThe purpose…