Tag: center managers

Documents tagged

center productivity

Business Best Practices Call Center Manager Dashboards

1. Best Practices – Manager Dashboard August 2014 The purpose of Call Center Best Practices is for managers to be able to improve the call center productivity, efficiencies…

Business Best Practices - Contact Centers

1. Best PracticesContact Center Reporting 2. Spectrum Corporation10048 Easthaven BlvdHouston, TX. USA 77075+1 713 944 [email protected] 3. AbstractThe purpose…

Business Popcorn and Analytics - A BRIDGEi2i Point of View

1. by Sandip Saha 2. Life of marketers was… Source: ABC, Once Upon a Time – Google Plus 3. ….simple AwarenessFamiliarityConsiderationPurchaseLoyaltyTraditional ViewPurchasing…

Marketing Top 10 buzz words in call center technology

BUZZ WORDS Call Center Technology 10 Top of Call center technology is constantly evolving, so it can be difficult to keep track of the latest innovations in the market. We've…

Documents Contact Center Metrics Analytics

1. CONTACT CENTER METRICS ANALYTICS & REPORTING Building an Efficient Contact Center Department 2. Contact center leaders want an easy reporting tool to give them accurate…

Business Divide and Prosper: Targeting Key Customer Segments to Drive Bank Profits

1. • Cognizant 20-20 InsightsDivide and Prosper: Targeting Key Customer Segments to Drive Bank Profits In today’s slow-growth era, a seven-step framework can help banks…

Documents Find what you have; capture what you learn; communicate what you know Getting Incredible Results out...

Agenda: Getting incredible results out of KM! Why KCS & Call Center Issues KCS foundations: what it is fundamental concepts best practices KCS vs. Call Center issues:…