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Services Inside the Contact Center Coaching Playbook

1. 1 89%of contact center leaders stated a supervisor’s most important job is coaching. 2. 2 64% of supervisors spend more time crunching numbers than coaching their team…

Documents Metrics as a Competitive Advantage Genesys Strategic Planning Series CRM Exchange – October 2009.....

Slide 1Metrics as a Competitive Advantage Genesys Strategic Planning Series CRM Exchange – October 2009 Tim Montgomery - The Service Level Group Slide 2 Tim has honed his…

Documents Contact Center Metrics Analytics

1. CONTACT CENTER METRICS ANALYTICS & REPORTING Building an Efficient Contact Center Department 2. Contact center leaders want an easy reporting tool to give them accurate…