SURFnet. We make innovation work1
AGENDA
- What’s important
- Why does procurement matter
- The role of procurement
- Procurement within SURFnet
- The Vendor rating initiative
- Q&A
TF-MSP, Wednesday 9 May 2012, Zagreb
SURFnet. We make innovation work
What’s important
10 9 8 7 6 5 4 3 2 1 00%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
4%
30%
47%
17%
1% 1% 0% 0% 0% 0% 0%
Certainly Certainly not
Mainly because- Reliability- Quality of
service- Expertise- Innovation
Source: SURFnet customer-satisfaction research 2011
Why would you recommend SURFnet?
Reasons to think about procument.
The way the world in changing, with commodity suppliers moving in on NREN business, NRENs face increased competition. Providing some economic benefits and efficiencies for their communities seems a good way forward.
NRENs are funded with public money which should be spend in the most efficient way possible.
It’s not just about money, but also about avoiding risks, getting the right conditions into the contract and making the right choices.
Procument phases
specify select Contract Order Control After care
Tactical Procurementsourcing
Operational Procurement
Purchasing
Buying
When should procurement get involved?
6
Specification phase RFP phase / POC Implementation phase Production phase
Cost
Time
Procurement room
Costs of technical changes
Degree in which spec’s are fixes
Input of procurement team
- Specify functionally instead of technically
- Take all costs into account, not just the initial
- Separate wishes from demands
- Allow as many as possible suppliers to offer services
- Get the right conditions into the contract.
- Provide legal assistance
Procurement within SURFnet
- Everybody procures…
- Mandatory procurement & legal advise above threshold values
- Quality above price
- All administration of services is outsourced
SURFnet procurement team
- Started May 2011
- 1 Legal advisor (0.2 FTE)
- 1 Procurement advisor (0.9 FTE)
- 1 Contract administrator (0.2 FTE)
- 1 Administrative support staff (0.2 FTE)
Spend analyses
We all do it…
- All European NREN organizations face the same IT procurements projects. Sharing information will aid risk awareness, lower costs and will increase transparency and quality.
- Awareness of upcoming procurement projects within other European NREN’s can lead to collaboration in areas like vendor selection and the creation of tender documents/scoring sheets.
- In short: why don’t we work together?
Adhoc collaberation
Goal: Create an immediately usable rating mechanism for IT vendors,
Who: HEAnet, UNINETT, Dante & SURFnet
How: Email, 4 VCs, 1 meeting, divide the workload
Planning: 1st VC last week, ready in September
Costs: 1 week work for each participant
Future: expand next year after gaining experience
And of course: Usable by all interested NRENs
Vendor rating initiative topics
• Risk management (financial status, vendor leadership,
resources). UNINETT
• What to rate them on, How to get the required info.
• Vendor Profile (Strategic, Legacy, Emerging, Tactical) HEAnet
• Delivery Track-record / SLA compliancy SURFnet
• Quality aspects (strategic), Quality aspects (operational),
Incidents, Changes, Reliability of delivery, Financial aspects
• Reporting track-record (all Communication aspects) HEAnet
• Sustainability (how green are they) Dante
Report form: One Excel document with 1 tab per topic
Thank you!
Michel Wets
Q&A
1. How have other NRENs embedded procurement within their organization? Centralised, decentralised or coordinated?
2. If TF-MSP is not the right forum for procurement, what is?
