Operational Excellence in IoTLaunch, manage and monetize your connected services
Paul-Edouard Launay
Country Director - Jasper France
www.jasper.com
Confidential2
Control Center
Founded in 2005 - Santa Clara, CA - 400+ people
Jasper has designed an industry-leading
IoT service platform to help you launch, manage and
monetize your IoT services on a global scale
What Jasper Does
Confidential5
French industrial companyProject – Remote monitoring of distributed industrial sites
Enterprise BackendEnterprise BackendDevicesDevices Operator NetworksOperator Networks IoT Services PlatformIoT Services Platform
IoT Apps
IT SystemsIoT Service
Lifecycle
iRIO
SP50
• Well established CAC 40 french company
• Thousands of IoT devices deployed
• Factories/Sites all over the world
• User of Jasper Control Center
Confidential6
IoT devices: from supply to end-of-life
DoA test
Inventory
Activate
Suspend for maitenance
Retire
Confidential7
IoT Services
ORDER
TESTRETIRE
INVENTORY
DISTRIBUTE
CONNECT/S
USPEND
Billing Inactive
Limited Services
Capped Usage
No Services
Service-Ready
Billing Ready
Removed From
Service
Billing Activated
Services Activated
Usage Assigned
Services Managed
Service Policies
Business Rules
Rate Plans
Allowed Networks
Wholesale
Retail
Split-Billed
Control
Troubleshoot
IoT Service Lifecycles VaryEnterprise device deployment models are unique and complex
ORDER
TESTRETIRE
INVENTORY
DISTRIBUTE
CONNECT/
SUSPEND
IoT Services
Confidential8
Manufacturing Process Mapping
Enterprise BackendEnterprise BackendDevicesDevices Operator NetworksOperator Networks IoT Serices PlatformIoT Serices Platform
Continuous monitoring of
manufacturing process
Data ~ 200 Mbytes / SMS
Sensor for pressure
(Sleep/Awake)
Data ~ 1 Mbytes / SMS
Connected devices services differ
IoT Apps
IT Systems
IoT Service
Lifecycle
Confidential9
Usage Models Are Customized
Enterprises demand usage models unique to their business
IoT Service Plans
Customized Plan
OPTION 1
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 2
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
✔
Enterprise
Usage Model
Customized Plan
OPTION 3
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 4
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 5
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 6
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔✔
✔
Enterprise
Usage Model
Customized Plan
OPTION 7
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 8
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 9
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 10
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
✔
Enterprise
Usage Model
Customized Plan
OPTION 11
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customized Plan
OPTION 12
Individual
Wholesale
Retail
Split-Billed
Time-Based
Capped Usage
Limited Usage
Pay-Per-Use
✔
✔
Enterprise
Usage Model
✔
Customizable OptionsSELECT OPTIONS CREATE A PLAN
Individual
Wholesale
Retail
Service-based
Time-Based
Network-Based
One-time
Limited Usage
Pay-Per-Use
Recurring
Pooled
Other
✔
✔
✔
✔
✔
Confidential12
Customers Are Local and Global
Enterprises want standard platforms across networks
Local and Global Customers
Confidential13
Rapid Deployment of the connected devices
Enterprise BackendEnterprise Backend
IoT Apps
IT Systems
DevicesDevices Operator NetworksOperator Networks IoT Services PlatformIoT Services Platform
IoT Service
Lifecycle
IoT Services PlatformIoT Services Platform
Scalability of operations and organisation
Confidential14
IoT Services
Dynamic service needs and scale
IoT Service Needs Constantly EvolveInnovation and scale needs to keep up
Confidential15
Example: Eliminating Downtime, Improving Service Reliability
ABB in Sweden Customer in Mexico
Operating
within normal
levels1 min.
• Software updated
Issue
detected,
network okay!! Software
update push
Operating
normally
Reactive problem response
No Enterprise visibility
Delayed end-user resolution
High support costs
!!
!!
!!
!!
• Real-time issue detection
• Instant root-cause analysis
• Remote, over-the-air software fix
• SLAs met, revenue secured
BEFOREAFTER
Confidential16
IoT Service Delivery Chain - The Challenges
Provision
Deactivate
Policies
Diagnose Faults
Manage Carrier
Interconnects
Security
Activate
Meter Usage Rate
Deliver
Support
Monitor Performance
Billing
Service Lifecycle SoftwareEnterprise must custom develop
to deploy, manage & monetize service
Impractical challenge
Large upfront costs
Prolonged time to market
Devices Networks IoT Apps / IT
CRM, ERP, etc.
Ne
ed
de
ep
in
teg
ration
Confidential17
Cellular IoT Services Value Chain
Vertical IoT Applications
Enterprise ApplicationsEnterprise Applications
BusinessIntelligence
ERP and CRM
Finance and Accounting
E-commerce
Enterprise IT
Business Process
Management
Application Enablement
Connected Asset
Management
IoT Services PlatformIoT Services Platform
Device Management
Device Management
Jasper
Connectivity Management
Network Network
2G
3G
4G
DevicesDevices
Hardware
Firmware
Communications Module
IoT Big DataAnalytics
Service Policies
Billing/Rating
Diagnostics
Connectivity Lifecycle
Service Delivery
Connectivity Management
Confidential18
Cellular IoT Solution Eco-System Players
Bu
sin
ess
Inte
llig
en
ce
ER
P a
nd
C
RM
Fin
an
ce a
nd
A
cco
un
tin
gE
-co
mm
erc
e
BP
MA
sset
Man
ag
em
en
tIo
T B
ig D
ata
A
naly
tics
Serv
ice
Deliv
ery
Dev
ice
Man
ag
em
en
tC
on
necti
vit
y
Man
ag
em
en
t
Hard
ware
Fir
mw
are
Co
mm
un
icati
on
s
Mo
du
le
Enterprise ApplicationsEnterprise ApplicationsIoT Services PlatformIoT Services PlatformNetwork Network DevicesDevices
Vertical IoT ApplicationsEnterprise IT
Application Enablement
Device Management
Connectivity Management
Confidential19
Jasper Control Center streamlines IoT operations
AutomationSet-and-forget automation of entire
IoT service lifecycle
• Fastest time to market
• Lowest total cost
• Seamless customer experience
Easily configurable to fit your business
needs, with zero-touch afterwards
Real-time network intelligence and
diagnostics to restore performance
• Higher service reliability
• Superior customer service
• Lower customer support costs
Intelligence
Continuous monitoring of changing
network conditions and usage
conditions
• Faster revenue growth
GlobalIntegrated into 20+ mobile
operator groups globally
Implement once, switch on your
service in 100+ countries