1. Consumer Perception Of Service Presented By : SACHIN HEDAU PGDM-V Disha Technical Campus 2. This Objectives are……….. Influences on customer perceptions of service…
Customer Loyalty Group-10 a Dhiraj kumar Kalyanbalaji Bvn prashant What is a Customer Loyalty Program ? • Customer loyalty describes the tendency of a customer to choose…
Service Quality Learning Objectives Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems…
1. Success in the NEW Normal ? 2. 300+ in 19 years 3. “Simplicity isthe ultimatesophistication” Leonardo da Vinci 4. (T + C + ECF) x DE = Success 5. Talent 6. Cecil Van…
1. FRPA Abrahams AcademyFundamentals of Superior Customer Service 2. (T + C + ECF) x DE = Success 3. Extreme Customer Focus 4. A few good quotes…• “We are not in the…
1. Creating Consistently Superior Customer Service 2. A few good quotes… “ We are not in the coffee business serving people… we are in the people business serving coffee.”Howard…
Understanding Service Phenomenon Myths about Services Industries Service Production is primarily Labour- Intensive Labour People satisfy their product need before the need…