1. By:-Chinmay MahajanCUSTOMER RELATIONSHIPMANAGEMENT(CRM) 2. WHAT IS CRM?• The approach of identifying, establishing, maintaining, and enhancinglasting relationships with…

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1. CUSTOMER RELATIONSHIPMANAGEMENT by B.Charan Kumar Reddy ` 2. DEFINITION OF CRM :CRM is a business strategy directed to understand,anticipate and respond to the needs of…

1. Customer Relationship Ma nagement (CRM) ATTF Luxemburg Helping you through the learning curve R.J.Claessens & Partners 2. Key Sources of the course: Harvard Business…

CUSTOMER RELATIONSHIP MANAGEMENT INTRO CRM has always encompas customer service activities attracting new ones. While t focus has changed considerab DAYANANDA SAGAR COLLEGE…

1. Customer Relationship Management (CRM) ProMISe FOLIO course 2. What is CRM?CRM “is a business strategy that aims to understand, anticipate and manage the needs of an…

Lekhnath Khanal(065/BCT/506) Ramesh Kumar Karn(065/BCT/532) Sanjaya Pandey (065/BCT/539) BSC in IOE (present scenario)  Currently, they have not implemented the BSC in…

PowerPoint Presentation Mahipal Singh Rathore MBA 3rd Sem. The customer is the most important person on our premises. He is not dependent on us we are dependent on him. He…

1. Customer RELATIONSHIP MANAGEMENT Presented by Paluru munesh 2. What is CRM “CRM is concerned with the creation, development and enhancement of individualised customer…

Slide 1 Slide 2 1.Define customer relationship management (CRM), and explain its importance to a small business. 2.Discuss the significance of providing extraordinary customer…