Slide 1 Customer Relationship Management (CRM) ProMISe FOLIO course Slide 2 What is CRM? CRM “is a business strategy that aims to understand, anticipate and manage the…
Slide 1 Slide 2 CUSTOMER RELATIONSHIP MANAGEMENT Success to business Slide 3 WHAT IS CRM It is a “comprehensive approach which provides integration of every area of business…
What is CRM? CRM âis a business strategy that aims to understand, anticipate and manage the needs of an organisationâs current and potential customersâ âThe expression…
Slide 1 Customer Relationship Management (CRM) 5.51 Slide 2 What is CRM? CRM “is a business strategy that aims to understand, anticipate and manage the needs of an organisation’s…