1. Welcome Every OneTeamwork PresentationConfused Group 2. Customer Relationship Management 3. Team Members 4. Definition Of CRM:CRM is “the development and maintenance…

1. CUSTOMER RELATIONSHIPMANAGEMENT by B.Charan Kumar Reddy ` 2. DEFINITION OF CRM :CRM is a business strategy directed to understand,anticipate and respond to the needs of…

Contents 1. Definition of CRM««««««««««««.3 (Customer relationship management) 2. History«««««««««««««««««4 3. Introduction«««««««««««««««7…

How Do Your Customers âExperienceâ Your Business? Intelligence-based marketing The company knows who you are, what you prefer, and communicates with relevant, timely messages,…

INTRODUCTION The expression, Customer Relationship Management (CRM), has been in use since the early 1990s. Since then, there have been many attempts to define the domain…

Slide 1 Chapter 1 Introduction to customer relationship management Aj. Khuanlux MitsophonsiriCS.467 Customer relationship management Technology Slide 2 By the of this chapter,…