CRM (Customer Relationship Management) CLASS: B. Sc (Information technology) SUBJECT: CRM (Customer Relations Management) Semester VI 1. Introduction to CRM: what is a customer?…
The Impact of Customer Relationship Management (CRM) Technology on Business-to-Business Customer Relationships By James Edward Richard A thesis submitted to Victoria University…
Customer complaints are the schoolbooks from which we learn. The customer is the most important person on our premises. He is not dependent on us we are dependent on him.…
1. CRM Overview Nihat Solakoglu 2. Whatis wrong with this message ? When did I receive this message? Was it an insert? What did I think? 3. Customer power In advanced economies,…
1. CRM Overview Nihat Solakoglu 2. Whatis wrong with this message ? When did I receive this message? Was it an insert? What did I think? 3. Customer power In advanced economies,…