When James McConnell and Adnan Yafi first gave this lecture at KTH over 2 years ago, the school realised that this introduction to UX from an industry perspective, should…
Think like a retailer: Multiply your multichannel returns Is it a café? A financial genius bar or an app? The financial institution (FI) of tomorrow is already here, giving…
With 600 million users in less than three years, companies around the world are intensely watching the meteoric rise of Tencent's WeChat platform. WeChat combines the…
Sometimes the hardest part in knowing where to start. This presentation covers an enterprise mobile methodology created by Salesforce & Mobile Iron to get you moving…
Success at retail is about creating great experiences. Just like dating. Sources: 1. 2011 Rightnow Customer Experience Impact Report 2. Harbor Industries: Industry Trends…