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Design JAMK University of Applied Sciences Service design toolkit english

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business,…

Design UX - The New Brand Order

This was a talk given at UXFest in Boston, Oct 1, 2013. UX: The New Brand Order Customers remember experiences, not your logo. We will discuss the shift in user experience…

Design Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in SF, CA]

This Sketchnote Guide has sketchnotes of all the talks presented at Adaptive Path's Service Experience Conference 2013. The design of services, products and experiences…

Design KPMGCustomer experience-barometer 2014 financial services

As global markets start to shake off the recent recession, organizations of all types are looking to innovative products, new markets and inorganic growth opportunities to…

Design Some Things You Can't Wireframe

Wireframes are great for structuring content and demoing concepts. They help us think about important user experience aspects upfront. We can lay out and test-drive something…

Economy & Finance 20140716 presentation all channel experience insurance slideshare v1.0

On the 16th of July I visited Portugal and presented at two insurance companies. This presentation is about creating an All Channel Experience in the insurance industry based…

Economy & Finance BBVA Innovation Edge. Customer Experience (English)

BBVA Innovation Edge’s seventh issue will provide you very interesting and useful information about the last trends regarding omnichannel strategies and customer experience.…