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Automotive Online car insurance usability benchmarking

This is from 2007 so sites will all have improved since then (one would have hoped!). This report led to a series of successful projects with Hibernian/Aviva.

Business APIs: The Building Blocks of the Future

Two weeks ago we released an infographic showing the life of a normal person as we imagine it in 2025. The kinds of automated services illustrated in that graphic that will…

Technology The Value of User Experience (from Web 2.0 Expo Berlin 2008)

Companies and brands should think about (user) experience to find new competitive edge for their business. Better experiences create more value for users, which can be in…

Design History and future of Human Computer Interaction (HCI) and Interaction Design

This is the first presentation given for the master course at HITLab, Canterbury University, Christchurch, New Zealand. It shows the snippets of the history of the field…

Design Designing the Good Life: The Ethics of User Experience Design

“You cannot not communicate,” psychologist and philosopher Paul Watzlawick once famously said. Similarly, whatever we create as user experience designers influences others…

Design User experience. What is it anyway?

User Experience (UX) can be confusing, unless you are a practitioner. This introductory presentation defines user experience, shows you how to do it, how to evaluate web…

Design Why I'm Sick Of Calling Myself a UX Designer

A talk reflecting on the negative effective of the poorly chosen titles in the field of User Experience Design.

Design Bridging the Physical-Digital Divide: Industrial Designer Edition

With the proliferation of touchscreens and a hardware revival driven by internet technologists, Industrial Design is at risk of becoming irrelevant. How can Industrial Design…