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Documents tagged

customer experience

Business Design thinking: Think as Creator

Presentation at the opening of Tkachi Smart Space in S.-Petersburg, december 2012.

Documents Maximizing Customer Marketing Performance & ROI

Marketing ROI – the process of measuring and managing marketing’s financial return on investment – is a critical priority for Chief Marketing Officers who are under…

Technology Communications Service Providers (CSPs) Evolving into Cloud Service Providers

IBM Telecommunications Industry Cloud Computing White PaperBecoming a cloud service provider:The evolution of communications service providers 2 Cloud computing for retail…

Business Becoming a cloud service provider

IBM Telecommunications Industry Cloud Computing White PaperBecoming a cloud service provider:The evolution of communications service providers 2 Cloud computing for retail…

Technology IBM Service Management for Communications Service Providers - CSPs

White paperDecember 2008 IBM Service Management for communications service providers IBM Service Management Solutions™ IBM Service Management for communications service…

Marketing How To Use Buyer Personas To Create Content That Matters To Buyers

PRESENTED BY! #C2C14! How To Use Buyer Personas! Creating Content That Matters! #C2C14! Introduction! Tony Zambito! §  Former VP Sales and VP Marketing! §  At…

Social Media Webinar: How social insights are revolutionizing customer experience

1 #brandwatchtips Webinar/ Bigger Than Marketing: How Social Insights Can Revolutionize Customer Experience CMO, Brandwatch [email protected] Will McInnes Analyst, Forrester…

Business Understanding Customer Perception of Your Product/Service to Improve the Way You Measure and Manage....

This presentation is brought to you by: Missed this session? Visit Business Process Excellence for Financial Services Online for your chance to question our speaker and hear…