Creating TeamsManaging TeamsDealing with disruption
Montserrat Jobbé DuvalMarie Ntilivamunda
Kateřina LančováVivian Picard
30. 9. 2013Winter
semestre 13/14
Management of the
International Teams
Introduction
I) Creating Teams
II) Managing Teams
III) Dealing with disruption
Conclusion
QUIZZ SESSION
Is is always better to create a team to complete a task ?
a) YESb) NO
In fact, if the task demands significant expert input, a better result will issue from an expert working alone.
Creating Teams
Team Weaknesses
— Lack of focus and interest
— Inappropriate structure
— Not enough variety
— Individuals working on their own agenda
Team Strengths
Group generates more information of higher quality
Wider distribution of work
Better variety of experience and expertise
Individual’s commitment and motivation improved
QUIZZ SESSION
Before creating your team, you have to focus on:
a) Identifying if the task is appropriateb) The composition of the groupc) Planning the scheduled) Ordering pizzas
These 2 points are crucial. It will determine the success of your team.
What determines the effectiveness of a group
• The givens: things that the manager has to start
with, to change or influence
• The intervening factors: factors the manager can
influence
• The outcomes: goals the manager
wants to achieve
The group culture
• The group task: what has to be done by the
group
• The group norms: standards of behavior
required
• The group disposition: which task individuals
in the group would like to do
How to appropriate a task for the group
• Choice of the task• Composition of the group• Sensible size: between five and eight people• Respect is more important than affinity• Leader role has to be well-defined
• The “right” people• Creative roles• Pratical roles• Applied roles
Appropriate people for a particular task
Managing Teams
The Members of the Team
• Team members – loyal, committed, able to communicate
• Team leaders – listening, guiding and encouraging
• Managers – coordinating, allocating the task, controlling
Leadership role in team• Task leadership – making sure group work is
completed• Maintenance leadership – maintaining the
communication flows
BALANCE
FLEXIBILITY
QUIZZ SESSION
Do you know how many stages is the team going through its development ?
a) 2b) 3c) 4d) 6
1. FORMING
2. STORMING
3. NORMING
4. PERFORMING
Group processes and their factors
• Participation • Influence • Decision making procedures• Group atmosphere• Membership• Feelings• Norms• Potential problems
Dealing with
Changing the subject
Being dismissive of other group members
Talking about irrelevancies
Talking over other group members
Laughing at other members or their contributions
What is a disruptive behaviour in the team?
QUIZZ SESSION
Why do some people become disruptive in a team work?
A. Because it’s in their natureB. It’s a kind of defensive mechanismC. It’s only people who don’t like team works who become
disruptive
Fear of exclusion
•Feeling that the team task is inappropriate•Not understanding group goals’
GROUP TASK
•Feeling of alienation from the group•Not understanding what is being saidGROUP NORMS
•Lack of interest in the team or team goals•Disagreeing with group goalsGROUP DISPOSITION
Intellectualisation
Diversion
Externalisation
Defensive mechanisms
How to deal with itAvoid to attack the disruptive
member and make him realize what he is doing
The manager can use the restatement of group tasks or
objectives
Appeal to the group disposition and the group norms
You are at a meeting with your team, and one of your co-worker has been complaining all the time, saying sentences such as: 'I don't know why we're wasting our time on this subject anyway.' You are the team leader, what should you tell him?
A. ‘If you feel you are wasting your time, you can leave’B. ‘You are right, let’s move to another subject’C. 'You've said several times that you feel you are wasting your time.
What do you feel we can do to stop that?'
QUIZZ SESSION
Defensive mechanism: Game playing, Eric Berne
Ask other people for solutions to a they
pose problemAlways misunderstand directives
or information and convince oneself of your own lack of intelligence
Observe a situation where somebody makes a mistake; then step in at a later stage
to point out the error triumphantly.
For Your Attention
GAME:
LOST ON
THE MOON
Your spaceship has just crashed on the moon. You were scheduled to rendezvous with a mother ship 200 miles
away on the lighted surface of the moon, but the rough landing has ruined your ship and destroyed all the
equipment on board except for the 15 items listed below.
Your crew's survival depends on reaching the mother ship, so you must choose the most critical items available for the
200-mile trip.Your task is to rank the 15 items in terms of their importance for survival. Place a number 1 by the
most important item, number 2 by the second most important, and so on, through number 15, the least
important.
• Two 100-pound tanks of oxygen - Most pressing survival need 1• Five gallons of water - Replacement for tremendous liquid loss on lighted side 2• Stellar map (of the moon's constellations) - Primary means of navigation 3• Food concentrate - Efficient means of supplying energy requirements 4• Solar-powered FM Walkie Talkie - For communication with mother ship but FM
requires line-of-sight transmission and short ranges 5• 50 feet of nylon rope - Useful in scaling cliffs, tying injured together 6• First-aid kit - Contains needles that fit special aperture on NASA space suit 7• Parachute silk - Protection from sun's rays 8• Self-inflating life raft - CO2 bottle in military raft may be used for propulsion 9• Signal Flares - Distress signal when mother ship is sighted 10• Two 45 caliber pistols - Possible means of self-propulsion 11• One case of dehydrated milk - Bulkier duplication of food concentrate 12• Solar-powered portable heating unit - Not needed unless on dark side 13• Magnetic compass - Magnetic field on the moon is not polarized;
worthless for navigation 14• Box of matches - No oxygen on moon to sustain flame, virtually worthless 15
Results• Error points are the absolute difference between your
ranks and NASA's.
0-25 Excellent 26-32 Good 33-45 Fair
56-70 Oops 71-112 Oh, well
Source: Dr. Jay Hall, Department of Strategy, Naval War College, Newport, R.I., and the Crew Equipment Research Department of NASA.
The NASA exercise can illustrate several things. Some of them are:
Differences between individual and group decision-makingThe decision-making process
Leadership in groupsConflicts in groups facing a competitive task
We hope you had fun!ZEBRAS