DEPARTMENT OPERATIONS CENTER (DOC) - hawaii.gov€¦ · · 2017-08-11vsat internet services ... it is recommended that departments have the following procedures in place related

HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 1

HAWAIIEMERGENCYMANAGEMENTAGENCY

DEPARTMENTOPERATIONSCENTER(DOC)¾PLANNINGGUIDANCE&RESOURCES¾


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CONTENTS

RecommendedSupply,EquipmentandProcedureList.........................................................................................................5

PAPERWORK.......................................................................................................................................................................5

PLANS.................................................................................................................................................................................5

PHONELISTS.......................................................................................................................................................................5

SIGNAGE.............................................................................................................................................................................6

OFFICESUPPLIES................................................................................................................................................................6

EMERGENCYSUPPLIES.......................................................................................................................................................7

HYGIENESUPPLIES.............................................................................................................................................................7

BACK-UPCOMMUNICTIONSEQUIPMENT..........................................................................................................................8

BACK-UPPOWER................................................................................................................................................................8

OFFICEEQUIPMENT...........................................................................................................................................................8

RecommendedDOCProcedures........................................................................................................................................9

OverviewofCommonBack-upCommunicationsOptions...................................................................................................11

EmergencySign-InRoster....................................................................................................................................................13

EmergencyExpenditureLog.................................................................................................................................................15

DepartmentEmergencyShiftSchedulingWorksheet..........................................................................................................17




DepartmentOperationsCenter(DOC)

RECOMMENDEDSUPPLY,EQUIPMENTANDPROCEDURELIST

ITEM QUANTITY EXPIRATIONORVERSIONDATE(Or‘N/A’)

LOCATION(IfnotkeptinDOC)

POSITIONRESPONSBILEFORSUPPLYINGWHENACTIVATED NOTES

PAPERWORK

� EmergencySign-InRosters

� EmergencyExpenditureLogs

� PhoneLog

� ShiftSchedulingWorksheet

PLANS

� HawaiiEmergencyOperationsPlan

� DepartmentEmergencyOperationsPlan

� DepartmentContinuityofOperationsPlan

� StandardOperatingGuides/Checklists/JobAids

� WebEOCManual

� DOCSetupChecklist

� DOCSetupFloorplan&SeatingChart

PHONELISTS

� Department/AgencyStaff

� Vendors/Contractors

� HI-EMAContactNumbers





�EmergencyManagementPartners(StateEmergencySupportFunctionagencies;NGOs;etc.)

SIGNAGE

� DOCActivationDoorSign

� TableTentsforSeatAssignments/Workstations

� OtherInstructional/InformationalSigns

� OFFICESUPPLIES

� Copy/PrinterPaper N/A

�� TonerforPrinter/Copier N/A

�� FirstAidKit N/A

�� Flashlights N/A

�� Batteries N/A

�� Pens(blackandblueink) N/A

�� Pencils N/A

�� Highlighters N/A

�� Markers N/A

�� DryEraseMarkers N/A

�� Notebooks N/A

�� Post-It-Notes N/A

�� Stapler N/A

�� Staplers N/A

�� Scissors N/A

�� PaintersTape N/A

�� ScotchTape N/A

�� Clipboards N/A





�� Thumbtacks N/A

�� 3-RingBinders N/A

�� Easel N/A

�� NewsprintTablet N/A

�� Whiteboard N/A

�� BulletinBoardorDisplayArea N/A

��MapsorDiagramsforDisplay(Largeformat,hardcopy)

� EMERGENCYSUPPLIES

�� FirstAidKit

�� AutomaticDefibrillator

�� Flashlights N/A

�� Batteries

�� WeatherRadio N/A

��HumanitarianDailyRations(HDRs)orMealsReadytoEat(MREs)

�� CannedorBottledWater

� HYGIENESUPPLIES

�� HandSanitizer

�� Trashcans N/A

�� TrashBags N/A

�� PaperTowels N/A

�� ToiletPaper N/A

�� AllPurposeCleaner N/A

�� PlasticWraporTinfoil N/A

�� PaperPlates N/A

�� PlasticForks/Spoons/Knives N/A





�BACK-UPCOMMUNICTIONSEQUIPMENT

�� Backupcellular4GLTEWANmodem Itisrecommendedthatall4GLTEWANbeWirelessPriorityService(WPS)enabled

��AuxiliaryFail-overWiMAX,4GLTE,orVSATinternetservices

��

PortableorLandMobileRadios(LMRs)programmedtooperateontheState700/800MHzdigitalradiosystem(HIWIN).

BACK-UPPOWER

�� Generator

�� FuelStorage

OFFICEEQUIPMENT

�� Workstations(tablesandchairs) N/A

��

Computers(preferablylaptops)equippedwithwired(RJ-45)andwirelessLocalAreaNetwork(LAN)cards

*RequiresMicrosoftChromewebbrowser(32-bitor64-bit)installedandtestedwithabilitytologintoWebEOC8.2https://webeoc1.scd.hawaii.gov/eoc7/

��

LocalPower-over-Ethernet(PoE)LocalAreaNetwork(LAN)routerequippedwith:

� Two(2)WideAreaNetwork(WAN)ports.

� Four(4)DHCPLANportsconsistingofaminimumofone(1)wiredRJ-45PoEEthernetport.

� Onesecuredwireless(Wifi)AccessPoint.

��Printer-connectedtotheLocalAreaNetwork(LAN)





�� Scanner

�� Copier

�� FaxMachinewithFaxLine

�� PowerStrips/SurgeProtectors N/A

�� DisplayScreenorLargeScreenTV N/A

�� Projector N/A Ifrequiredfordisplay.

�� Clock N/A

��VOIDorPOTS(PlainOldTelephone)PhoneLine

�� VOIPorPOTSPhonesforWorkstations

�� NetworkandPhoneCables N/A

�� ExtraChargers(CellPhone;Laptops) N/A

�� ExtensionCords N/A

RECOMMENDEDDOCPROCEDURES

ITISRECOMMENDEDTHATDEPARTMENTSHAVETHEFOLLOWINGPROCEDURESINPLACERELATEDTODEPARTMENTOPERATIONSCENTER(DOC)OPERATIONS.

� AccessControl(whocanaccesstheroomandhowcantheyaccessit)

� AfterHoursAccessandSecurityNeeds

� PersonnelAccountability(sign-in,sign-outprocesses)

� ResponsibilitiesforRoomSetupandSupplies

�� StaffRolesandResponsibilitiesDuringEmergencyOperations




OVERVIEWOFCOMMONBACK-UPCOMMUNICATIONSOPTIONS

CellularWirelessPriorityService

(WPS)

HIWINStateLandMobileRadio(LMR)

IridiumSatellitePhone

BGANSatelliteTerminal

EXEDEVerySmallApertureTerminal

(VSAT)AmateurRadio

Description

WPSProvidespriorityaccesstothewirelessnetworkduringperiods

ofhightrafficandcongestionusing

existingcellphones

HIWINLMRprovidesrobustState-widePush-

to-talkvoicecommunications

IridiumSatellitephonesarehand-heldmobilephonesthatusemultiplesatellitestopassvoice,text,andlimiteddata

BroadbandGlobalAccessNetwork(BGAN)arehighly

portablefixedsatelliteterminals.

BroadbandHighThroughputSatellite

(HTS)Service

Employscommerciallyavailableamateurradiotechnologytoprovidevoiceand

radiodatacommunications

UseFor

Whencellsystemisavailablebutsubjecttohightraffic.Goodforpre-eventcoordination

Pre-eventandpost-eventvoicecommunications.Interoperablewith

CountyLMRnetworks

Emergencyandremote

communicationswhenothermodesarenot

available.

ProvidinglimitedWebEOC,voice,text,andemailtoisolatedandorremotesemi-

fixedlocations.

ProvidingbroadbandInternetservicein

additiontoWebEOC,voice,text,andemailtofixedlocations.

Catastrophicinfrastructurefailurerequiresstand-alonecommunications

systems.

Voice YES YES YES YES YES YES

EmailandText YES NO YES YES YES YES

DataSpeeds 20-50Mbps NO NO 30to300Kbps 1-3Mbps 1200-9600Baud

Portability HandCarried HandCarried HandCarried BriefcaseSizeorFixed20lbs

LargeCases60to100lbs

HandCarried,Transportable,and

Semi-Fixed

ElectricalPower

Typicalsmartphoneshave24-48hoursofpower.Requiresdaily

recharging

Handheldradioswithcurrentbatterieshave24-

48hoursofpower.Requiresdailyrecharging

Iridiumphoneshavelimitedbatterylifeof24hours.Requiresdailyrecharging

Batterylifeof6-12hoursdependingon

utilization.

Full-timeUPSpowerrequired.

12-24hoursofbatterylife.Requires

rechargingthereafter.

Staffing Universal Sometrainingrequired

RequirestrainedstaffwithknowledgeofInternationaldialingprocedures.Abilityto

correctlyorientantenna.

RequirestrainedstaffwithknowledgeofInternationaldialingprocedures.Abilityto

correctlyorientantenna.

RequiredtrainedstaffwithITexperience.Abilitytocorrectlyorientantenna.

Requireslicensedoperator.

UserTraining None 1-2hours 1-2hours 1-2hours 2-4hours Extensive


CellularWirelessPriorityService

(WPS)

HIWINStateLandMobileRadio(LMR)

IridiumSatellitePhone

BGANSatelliteTerminal

EXEDEVerySmallApertureTerminal

(VSAT)AmateurRadio

EstimatedCosts $120Annually

NochargeifavailablefromHIEMAStateRadioCache.$1,000perunitif

purchasedbutnomonthlycharge.

Iridium9505aPhonesareavailablestartingat$795.Monthly

airtimerates$50/month

$1.29/minuteandtextat$0.60/message

BGAN500Terminalsstartingat$2,900.

Monthlyairtimerates$64/monthat

$6.25/MB.Voice$0.80/minuteandtextat$0.50/message

EXEDEfixedterminalsstartingat$799.

Monthairtimeratesat$70/monthfor1

Mbps.

Nocharge

Considerations WPSisassignedthroughtheGETS/WPSprogramtoadesignatedcellphone

Networkmaybesubjecttotemporaryserviceoutagesduetonetworkinfrastructuredamagefromevent.Strongstate-widecoverageandisgoodtoolforcoordinatingmultipleworkgroups/teamsacrossmultipleislands.Canbeconnectedtocountyradiosystemstoprovideinter-agencycommunicationsinteroperability.

Usingaconstellationofconstantlymovingsatellites,Iridiumcanexperiencehighnumbersofdroppedcallsmakingitfrustratingforvoicecommunications.Canbeveryusefulasanemailandtextmessageterminal.CanbecalledviaUSgateway.

UsingGeosynchronoussatellites,BGANismuchmorereliablethanIridium.Suitabletoportablequickresponserequiringlimitedbroadbandservice.Canbeveryusefulasatextmessageterminal.RequiresthatcallingphonebeenableforInternationaldialing.

PrimaryuseistoprovidebroadbandaccesstoWebEOC,stateemail.CapableofservingasaVOIPvoice/dataterminalwhenequipped.Fixedantennamayrequirereplacementandorre-alignmentafterhigh-winds.

Requireslicensedoperator.Requirespathtoantennasite.Ifvolunteeravailablemodeiswellsuitedforquickresponse.Capableofon-islandVHF/UHFandinter-islandHFcommunications.


EMERGENCYSIGN-INROSTER

DepartmentName:

Worksite:

Emergency/DisasterName:

ShiftSupervisorName: Title: Phone: Email:

FirstName LastName Position AuthorizedTimeIn

AuthorizedTimeOut ActualTimeIn ActualTime

OutEmployeeSignature

Supervisor’sInitials

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EMERGENCYEXPENDITURELOGFORUSEINDOCUMENTINGEXPENDITURESRELATEDTOANEMERGENCYACTIVATION.ARECEIPTORPROOFOFDEPARTMENTEXPENDITUREISREQUIREDFORALLEMERGENCYPURCHASES.

DepartmentName:

Worksite:


ContactforPurchasing: Title: Phone: Email:

ItemPurchased ReasonforPurchase

QuantityPurchased

PurchaseDate VendorName Total

CostPaymentMethod PurchaserName AuthorizedBy

(Name&Title)




DEPARTMENTEMERGENCYSHIFTSCHEDULINGWORKSHEETCANBEUSEDTODOCUMENTKEYWORKASSIGNMENTSANDLOCATIONSFORDEPARTMENTPERSONNELDURINGANEMERGENCYACTIVATION.

DepartmentName:


ContactforSchedulingQuestions: Title: Phone: Email:

EmergencyResponsePosition

WorkLocationE.g.DOC;StateEOC;Other

(specify);On-Call

Name CellPhone

Alt.Phone Email ShiftStart

DateShiftStart

TimeShiftEndDate

ShiftEndTime

DepartmentIncidentCommander

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EmergencyManagementOfficer

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EmergencySupportFunctionRep.[Insert

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[INSERTDEPARTMENT/AGENCYNAME]

DEPARTMENTOPERATIONSCENTER

-EMERGENCYACTIVATIONINPROGRESS-

-AUTHORIZEDPERSONNELONLY-

DEPARTMENT OPERATIONS CENTER (DOC) - hawaii.gov€¦ · · 2017-08-11vsat internet services ... it is recommended that departments have the following procedures in place related

Documents

DEPARTMENT OPERATIONS CENTER (DOC) - hawaii.gov€¦ · · 2017-08-11vsat internet services ... it is recommended that departments have the following procedures in place related