HAWAII EMERGENCY MANAGEMENT AGENCY DEPARTMENT OPERATIONS CENTER (DOC) ¾ PLANNING GUIDANCE & RESOURCES ¾
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 1
HAWAIIEMERGENCYMANAGEMENTAGENCY
DEPARTMENTOPERATIONSCENTER(DOC)¾PLANNINGGUIDANCE&RESOURCES¾
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 2
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HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 3
CONTENTS
RecommendedSupply,EquipmentandProcedureList.........................................................................................................5
PAPERWORK.......................................................................................................................................................................5
PLANS.................................................................................................................................................................................5
PHONELISTS.......................................................................................................................................................................5
SIGNAGE.............................................................................................................................................................................6
OFFICESUPPLIES................................................................................................................................................................6
EMERGENCYSUPPLIES.......................................................................................................................................................7
HYGIENESUPPLIES.............................................................................................................................................................7
BACK-UPCOMMUNICTIONSEQUIPMENT..........................................................................................................................8
BACK-UPPOWER................................................................................................................................................................8
OFFICEEQUIPMENT...........................................................................................................................................................8
RecommendedDOCProcedures........................................................................................................................................9
OverviewofCommonBack-upCommunicationsOptions...................................................................................................11
EmergencySign-InRoster....................................................................................................................................................13
EmergencyExpenditureLog.................................................................................................................................................15
DepartmentEmergencyShiftSchedulingWorksheet..........................................................................................................17
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 4
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DepartmentOperationsCenter(DOC)
RECOMMENDEDSUPPLY,EQUIPMENTANDPROCEDURELIST
ITEM QUANTITY EXPIRATIONORVERSIONDATE(Or‘N/A’)
LOCATION(IfnotkeptinDOC)
POSITIONRESPONSBILEFORSUPPLYINGWHENACTIVATED NOTES
PAPERWORK
� EmergencySign-InRosters
� EmergencyExpenditureLogs
� PhoneLog
� ShiftSchedulingWorksheet
PLANS
� HawaiiEmergencyOperationsPlan
� DepartmentEmergencyOperationsPlan
� DepartmentContinuityofOperationsPlan
� StandardOperatingGuides/Checklists/JobAids
� WebEOCManual
� DOCSetupChecklist
� DOCSetupFloorplan&SeatingChart
PHONELISTS
� Department/AgencyStaff
� Vendors/Contractors
� HI-EMAContactNumbers
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 6
ITEM QUANTITY EXPIRATIONORVERSIONDATE(Or‘N/A’)
LOCATION(IfnotkeptinDOC)
POSITIONRESPONSBILEFORSUPPLYINGWHENACTIVATED NOTES
�EmergencyManagementPartners(StateEmergencySupportFunctionagencies;NGOs;etc.)
SIGNAGE
� DOCActivationDoorSign
� TableTentsforSeatAssignments/Workstations
� OtherInstructional/InformationalSigns
� OFFICESUPPLIES
� Copy/PrinterPaper N/A
�� TonerforPrinter/Copier N/A
�� FirstAidKit N/A
�� Flashlights N/A
�� Batteries N/A
�� Pens(blackandblueink) N/A
�� Pencils N/A
�� Highlighters N/A
�� Markers N/A
�� DryEraseMarkers N/A
�� Notebooks N/A
�� Post-It-Notes N/A
�� Stapler N/A
�� Staplers N/A
�� Scissors N/A
�� PaintersTape N/A
�� ScotchTape N/A
�� Clipboards N/A
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 7
ITEM QUANTITY EXPIRATIONORVERSIONDATE(Or‘N/A’)
LOCATION(IfnotkeptinDOC)
POSITIONRESPONSBILEFORSUPPLYINGWHENACTIVATED NOTES
�� Thumbtacks N/A
�� 3-RingBinders N/A
�� Easel N/A
�� NewsprintTablet N/A
�� Whiteboard N/A
�� BulletinBoardorDisplayArea N/A
��MapsorDiagramsforDisplay(Largeformat,hardcopy)
� EMERGENCYSUPPLIES
�� FirstAidKit
�� AutomaticDefibrillator
�� Flashlights N/A
�� Batteries
�� WeatherRadio N/A
��HumanitarianDailyRations(HDRs)orMealsReadytoEat(MREs)
�� CannedorBottledWater
� HYGIENESUPPLIES
�� HandSanitizer
�� Trashcans N/A
�� TrashBags N/A
�� PaperTowels N/A
�� ToiletPaper N/A
�� AllPurposeCleaner N/A
�� PlasticWraporTinfoil N/A
�� PaperPlates N/A
�� PlasticForks/Spoons/Knives N/A
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 8
ITEM QUANTITY EXPIRATIONORVERSIONDATE(Or‘N/A’)
LOCATION(IfnotkeptinDOC)
POSITIONRESPONSBILEFORSUPPLYINGWHENACTIVATED NOTES
�BACK-UPCOMMUNICTIONSEQUIPMENT
�� Backupcellular4GLTEWANmodem Itisrecommendedthatall4GLTEWANbeWirelessPriorityService(WPS)enabled
��AuxiliaryFail-overWiMAX,4GLTE,orVSATinternetservices
��
PortableorLandMobileRadios(LMRs)programmedtooperateontheState700/800MHzdigitalradiosystem(HIWIN).
BACK-UPPOWER
�� Generator
�� FuelStorage
OFFICEEQUIPMENT
�� Workstations(tablesandchairs) N/A
��
Computers(preferablylaptops)equippedwithwired(RJ-45)andwirelessLocalAreaNetwork(LAN)cards
*RequiresMicrosoftChromewebbrowser(32-bitor64-bit)installedandtestedwithabilitytologintoWebEOC8.2https://webeoc1.scd.hawaii.gov/eoc7/
��
LocalPower-over-Ethernet(PoE)LocalAreaNetwork(LAN)routerequippedwith:
� Two(2)WideAreaNetwork(WAN)ports.
� Four(4)DHCPLANportsconsistingofaminimumofone(1)wiredRJ-45PoEEthernetport.
� Onesecuredwireless(Wifi)AccessPoint.
��Printer-connectedtotheLocalAreaNetwork(LAN)
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 9
ITEM QUANTITY EXPIRATIONORVERSIONDATE(Or‘N/A’)
LOCATION(IfnotkeptinDOC)
POSITIONRESPONSBILEFORSUPPLYINGWHENACTIVATED NOTES
�� Scanner
�� Copier
�� FaxMachinewithFaxLine
�� PowerStrips/SurgeProtectors N/A
�� DisplayScreenorLargeScreenTV N/A
�� Projector N/A Ifrequiredfordisplay.
�� Clock N/A
��VOIDorPOTS(PlainOldTelephone)PhoneLine
�� VOIPorPOTSPhonesforWorkstations
�� NetworkandPhoneCables N/A
�� ExtraChargers(CellPhone;Laptops) N/A
�� ExtensionCords N/A
RECOMMENDEDDOCPROCEDURES
ITISRECOMMENDEDTHATDEPARTMENTSHAVETHEFOLLOWINGPROCEDURESINPLACERELATEDTODEPARTMENTOPERATIONSCENTER(DOC)OPERATIONS.
� AccessControl(whocanaccesstheroomandhowcantheyaccessit)
� AfterHoursAccessandSecurityNeeds
� PersonnelAccountability(sign-in,sign-outprocesses)
� ResponsibilitiesforRoomSetupandSupplies
�� StaffRolesandResponsibilitiesDuringEmergencyOperations
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 10
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OVERVIEWOFCOMMONBACK-UPCOMMUNICATIONSOPTIONS
CellularWirelessPriorityService
(WPS)
HIWINStateLandMobileRadio(LMR)
IridiumSatellitePhone
BGANSatelliteTerminal
EXEDEVerySmallApertureTerminal
(VSAT)AmateurRadio
Description
WPSProvidespriorityaccesstothewirelessnetworkduringperiods
ofhightrafficandcongestionusing
existingcellphones
HIWINLMRprovidesrobustState-widePush-
to-talkvoicecommunications
IridiumSatellitephonesarehand-heldmobilephonesthatusemultiplesatellitestopassvoice,text,andlimiteddata
BroadbandGlobalAccessNetwork(BGAN)arehighly
portablefixedsatelliteterminals.
BroadbandHighThroughputSatellite
(HTS)Service
Employscommerciallyavailableamateurradiotechnologytoprovidevoiceand
radiodatacommunications
UseFor
Whencellsystemisavailablebutsubjecttohightraffic.Goodforpre-eventcoordination
Pre-eventandpost-eventvoicecommunications.Interoperablewith
CountyLMRnetworks
Emergencyandremote
communicationswhenothermodesarenot
available.
ProvidinglimitedWebEOC,voice,text,andemailtoisolatedandorremotesemi-
fixedlocations.
ProvidingbroadbandInternetservicein
additiontoWebEOC,voice,text,andemailtofixedlocations.
Catastrophicinfrastructurefailurerequiresstand-alonecommunications
systems.
Voice YES YES YES YES YES YES
EmailandText YES NO YES YES YES YES
DataSpeeds 20-50Mbps NO NO 30to300Kbps 1-3Mbps 1200-9600Baud
Portability HandCarried HandCarried HandCarried BriefcaseSizeorFixed20lbs
LargeCases60to100lbs
HandCarried,Transportable,and
Semi-Fixed
ElectricalPower
Typicalsmartphoneshave24-48hoursofpower.Requiresdaily
recharging
Handheldradioswithcurrentbatterieshave24-
48hoursofpower.Requiresdailyrecharging
Iridiumphoneshavelimitedbatterylifeof24hours.Requiresdailyrecharging
Batterylifeof6-12hoursdependingon
utilization.
Full-timeUPSpowerrequired.
12-24hoursofbatterylife.Requires
rechargingthereafter.
Staffing Universal Sometrainingrequired
RequirestrainedstaffwithknowledgeofInternationaldialingprocedures.Abilityto
correctlyorientantenna.
RequirestrainedstaffwithknowledgeofInternationaldialingprocedures.Abilityto
correctlyorientantenna.
RequiredtrainedstaffwithITexperience.Abilitytocorrectlyorientantenna.
Requireslicensedoperator.
UserTraining None 1-2hours 1-2hours 1-2hours 2-4hours Extensive
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 12
CellularWirelessPriorityService
(WPS)
HIWINStateLandMobileRadio(LMR)
IridiumSatellitePhone
BGANSatelliteTerminal
EXEDEVerySmallApertureTerminal
(VSAT)AmateurRadio
EstimatedCosts $120Annually
NochargeifavailablefromHIEMAStateRadioCache.$1,000perunitif
purchasedbutnomonthlycharge.
Iridium9505aPhonesareavailablestartingat$795.Monthly
airtimerates$50/month
$1.29/minuteandtextat$0.60/message
BGAN500Terminalsstartingat$2,900.
Monthlyairtimerates$64/monthat
$6.25/MB.Voice$0.80/minuteandtextat$0.50/message
EXEDEfixedterminalsstartingat$799.
Monthairtimeratesat$70/monthfor1
Mbps.
Nocharge
Considerations WPSisassignedthroughtheGETS/WPSprogramtoadesignatedcellphone
Networkmaybesubjecttotemporaryserviceoutagesduetonetworkinfrastructuredamagefromevent.Strongstate-widecoverageandisgoodtoolforcoordinatingmultipleworkgroups/teamsacrossmultipleislands.Canbeconnectedtocountyradiosystemstoprovideinter-agencycommunicationsinteroperability.
Usingaconstellationofconstantlymovingsatellites,Iridiumcanexperiencehighnumbersofdroppedcallsmakingitfrustratingforvoicecommunications.Canbeveryusefulasanemailandtextmessageterminal.CanbecalledviaUSgateway.
UsingGeosynchronoussatellites,BGANismuchmorereliablethanIridium.Suitabletoportablequickresponserequiringlimitedbroadbandservice.Canbeveryusefulasatextmessageterminal.RequiresthatcallingphonebeenableforInternationaldialing.
PrimaryuseistoprovidebroadbandaccesstoWebEOC,stateemail.CapableofservingasaVOIPvoice/dataterminalwhenequipped.Fixedantennamayrequirereplacementandorre-alignmentafterhigh-winds.
Requireslicensedoperator.Requirespathtoantennasite.Ifvolunteeravailablemodeiswellsuitedforquickresponse.Capableofon-islandVHF/UHFandinter-islandHFcommunications.
HawaiiEmergencyManagementAgency DOCPlanningGuidance&Resources 13
EMERGENCYSIGN-INROSTER
DepartmentName:
Worksite:
Emergency/DisasterName:
ShiftSupervisorName: Title: Phone: Email:
FirstName LastName Position AuthorizedTimeIn
AuthorizedTimeOut ActualTimeIn ActualTime
OutEmployeeSignature
Supervisor’sInitials
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EMERGENCYEXPENDITURELOGFORUSEINDOCUMENTINGEXPENDITURESRELATEDTOANEMERGENCYACTIVATION.ARECEIPTORPROOFOFDEPARTMENTEXPENDITUREISREQUIREDFORALLEMERGENCYPURCHASES.
DepartmentName:
Worksite:
Emergency/DisasterName:
ContactforPurchasing: Title: Phone: Email:
ItemPurchased ReasonforPurchase
QuantityPurchased
PurchaseDate VendorName Total
CostPaymentMethod PurchaserName AuthorizedBy
(Name&Title)
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DEPARTMENTEMERGENCYSHIFTSCHEDULINGWORKSHEETCANBEUSEDTODOCUMENTKEYWORKASSIGNMENTSANDLOCATIONSFORDEPARTMENTPERSONNELDURINGANEMERGENCYACTIVATION.
DepartmentName:
Emergency/DisasterName:
ContactforSchedulingQuestions: Title: Phone: Email:
EmergencyResponsePosition
WorkLocationE.g.DOC;StateEOC;Other
(specify);On-Call
Name CellPhone
Alt.Phone Email ShiftStart
DateShiftStart
TimeShiftEndDate
ShiftEndTime
DepartmentIncidentCommander
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EmergencyManagementOfficer
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[INSERTDEPARTMENT/AGENCYNAME]
DEPARTMENTOPERATIONSCENTER
-EMERGENCYACTIVATIONINPROGRESS-
-AUTHORIZEDPERSONNELONLY-