1. OCLC Research Webinar November 15, 2011 Lynn Silipigni Connaway, Ph.D. Senior Research Scientist OCLC Research Marie L. Radford, Ph.D. Associate Professor Rutgers, The…
Slide 1Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D., Associate Professor Rutgers, The State University of New Jersey Lynn Silipigni…
Slide 1Service Sea Change: Clicking with Screenagers through Virtual Reference Lynn Silipigni Connaway and Marie L. Radford Association of College & Research Libraries…
Slide 1Screenagers and Virtual (Chat) Reference: The Future is Now! Presented by Marie L. Radford and Lynn Silipigni Connaway New Jersey Association of School Librarians…
Slide 1Face-Work in Chat Reference Encounters Presented by Marie L. Radford and Lynn Silipigni Connaway Library Research Round Table June 24, 2006 ALA, New Orleans, Louisiana…
Slide 1Users and Librarians Reveal Critical Factors for Virtual Reference Service Excellence Lynn Silipigni Connaway, Ph.D. Marie L. Radford, Ph.D. Best Practices in Collaborative…
Slide 1March 14, 2009 ACRL Conference Seattle, WA I would sort of appreciate a little more understanding: Engaging Net Gen Students in Virtual Reference Marie L. Radford,…
Slide 1Library Research Round Table ALA Annual Conference Anaheim, CA June 26-July 2, 2008 I Find What I Need Behaviors and Information-Seeking Preferences of Non-Users of…