1. OCLC Research Webinar November 15, 2011 Lynn Silipigni Connaway, Ph.D. Senior Research Scientist OCLC Research Marie L. Radford, Ph.D. Associate Professor Rutgers, The…

Slide 1Telephone Numbers and E9-1-1 for Video Relay Service - Leveraging Existing Solutions December 4, 2007 Adapted from a presentation given to NECA TRS Subcommittee Tom…

Slide 1Virtual Windows: Observing Chat Reference Encounters through Transcript Analysis Lynn Silipigni Connaway, Ph.D., Marie L. Radford, Ph.D. Lawrence Olszewski, Ph.D.…

Slide 1Seeking Synchronicity: Evaluating Virtual Reference Transcripts Presented by Lynn Silipigni Connaway OCLC Members Council February 14, 2006 Slide 2 Seeking Synchronicity…

Slide 1Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference Reference Renaissance: Current and Future Trends Denver, CO August 4-5, 2008…

Slide 1Face-Work in Chat Reference Encounters Presented by Marie L. Radford and Lynn Silipigni Connaway Library Research Round Table June 24, 2006 ALA, New Orleans, Louisiana…

Slide 1PLA National Conference Minneapolis, MN March 25-29, 2008 Exceeding Expectations: E-Reference Excellence in Collaborative VR Lynn Silipigni Connaway, Ph.D. Marie L.…

Slide 1Norman Williams Christian Vogler Technology Access Program Gallaudet University TDI 2011 Slide 2 Purpose of this Presentation Explain how current videophones for deaf…

1. Lynn Silipigni Connaway, Ph.D. RLG European Partners Meeting 18 September 2009 Virtual Reference and Information Behaviors of Researchers 2. User Studies Research to understand…

Reflections of Reference Practice: Analyzing Virtual Reference Transcripts Presented by Marie L. Radford and Lynn Silipigni Connaway 2007 ALISE Conference Seattle, WA, January…