Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D. , Associate Professor Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D., Senior Research Scientist OCLC ASIS&T 2009 Annual Meeting November 6-11. 2009 Vancouver, BC
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Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D., Associate Professor Rutgers, The State University of New Jersey.
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Quality Inquiry: User Perspectives on Virtual Reference Practice
Marie L. Radford, Ph.D. , Associate ProfessorRutgers, The State University of New Jersey
Lynn Silipigni Connaway, Ph.D., Senior Research ScientistOCLC
ASIS&T 2009 Annual MeetingNovember 6-11. 2009 Vancouver, BC
Libraries Today – Rapid Change
• Vying for information seekers’ attention
• Must re-engineer to accommodate users’ workflows & habits