This is Service Design Thinking. Basics — Tools — Cases Basics — Tools — Cases This is service design Thinking. Published in 2010 by BIS Publishers Building Het Sieraad…

1. Collaborate to Innovate ? 2. Macro = the business context and imperative 3. Micro = the doing … .….and learning 4. Co-Design is : (for now) Collaborative product or…

1. NEW SERVICE MODELS AND NEW SERVICE PLACES IN TIMES OF CRISIS. How citizens' activism is changing the way we design services. ABSTRACT In this paper we discuss how…

1. on Service Design Patrick Quattlebaum | @ptquattlebaum Presented 18 Sept 2013 in 40 minutes or less 2. Patrick Quattlebaum Managing Director | @ptquattlebaum 3. Why Service…

1. Service Design in Practice Mrs. Satu Miettinen, Professor of Applied Art and Design [email protected] Ms. Mira Alhonsuo, Research Assintant [email protected]…

1. A prototype is an Interactive Model of a product, service or system -Fred Beecher, The Nerdery 2. Prototypes happen here Theme Reveal Brainstorming Team Formation Personas,…

1. Open Innovation Process 2. Service Designers It’s important now; 80% of the world’s companies believe they are doing a good job.Only 8% of their customers agree 3.…

1. designing a new future SNOOK for Mackay Hannah: Customer Experience in the Public Sector LAUREN CURRIE 2. @redjotter 3. SNOOK 4. WE MAKE PUBLIC SERVICES BETTER BY DESIGN…

1. Introduction to Service Design SERVICE JAM LA | March 1-3, 2013 Savitri Lopez Negrete, Consultant [email protected] 2. //What is Service Design?“Service Interfaces…

1. “Service designers will need a shift of attitude—they’ll have to design with ratherthan for people.” —Robert Young 2. Redesigning the music economy 3. Perpetual…