1. NEW SERVICE MODELS AND NEW SERVICE PLACES IN TIMES OF CRISIS. How citizens' activism is changing the way we design services. ABSTRACT In this paper we discuss how…
1. Mittwoch, 4. Dezember 2013 2. SERVICE DESIGN IN REAL TIME@Lydiahowland Design & Portfolio Director – IDEO London www.ideo.com Mittwoch, 4. Dezember 2013 3. IDEO…
1. service design research building better personas to guide designS.Masiclat The S.I.Newhouse School of Public Communications, Syracuse University SM(D) strategic media…