Chapter 1 Introduction to Services Marketing Slide ©2004 by Christopher Lovelock and Jochen Wirtz Services Marketing 5/E 1- 1 How Important is the Service Sector in Our…

Chapter 1 Introduction to Services Marketing Slide ©2004 by Christopher Lovelock and Jochen Wirtz Services Marketing 5/E 1- 1 How Important is the Service Sector in Our…

Chapter 1 Introduction to Services Marketing Slide ©2004 by Christopher Lovelock and Jochen Wirtz Services Marketing 5/E 1- 1 How Important is the Service Sector in Our…

Chapter 1 Introduction to Services Marketing Slide ©2004 by Christopher Lovelock and Jochen Wirtz Services Marketing 5/E 1- 1 How Important is the Service Sector in Our…

1. Mastering Questioning Techniques Peter Rosenwald Director Chartered Developments [email protected] 2. What Can Questions do?  Close deals – Can you see any reason…

1. SERVICES MARKETING: People, Technology, Strategy 5/e Christopher Lovelock and Jochen Wirtz PRENTICE HALL, 2004Slide ©2004 by Christopher Lovelock and Jochen Wirtz Services…

Slide 1America’s Port Port Briefing November, 2010 Port of Los Angeles Slide 2 Founded in 1907 Proprietary Department of the City of Los Angeles Landlord Port Nation’s…

1.By The NumbersMarketing in the 21st Century David [email protected]. Monthly web traffic250002000015000PetabytesInternetMobile10000 500002005 2007 2009 2011…

1.SERVICES MARKETING: People, Technology, Strategy 5/e Christopher Lovelock and Jochen Wirtz PRENTICE HALL, 2004Slide ©2004 by Christopher Lovelock and Jochen Wirtz Services…