1. Voice of the Customer Using Customer Feedbackto Improve Site Experience 2. The Analytic EcosystemTo truly understand, manage, and improve customer relationshipsacross…
1. Voice of the Customer Using Customer Feedbackto Improve Site Experience 2. The Analytic EcosystemTo truly understand, manage, and improve customer relationshipsacross…
1. Kcom Age of Engagement Event BT Tower, December 2013Live Audience Polling Results 2. The following slides outline the results of live polling 70 attendees during Kcom’s…
1. Maximising Value through Customer Management Building Climate and Culture, and Developing People Capabilities for Customer Management 2. Maximising Value through Customer…
1. Maximising Value through Customer Management Creating the “perfect customer experience” begins with making it easy to do business with your company Getting the basics…