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Technology 1 to 1 Customer Service - Connect the Dots Between Contact Center Routing Metrics and the Customer.....

Slide 1 1-to-1 Customer Service Best Practice #5: Connect the Dots Between Contact Center Metrics and The Customer Experience © 2013, Genesys Telecommunications Laboratories,…

Documents Customer Journey Mapping Introduction En

1. Customer Journey Mapping TurningThought Into Action 2. © EarlyBridge 28-11-2010 The ambition 2 Companies want to create long-term, loyal customer relationships.…

Technology Console Power Productive Agents and Happy Customers

1. Console Power: Productive Agents and Happy Customers December 10, 2014 2. Today’s SpeakersBrendan CallumService Cloud &Communities ArchitectPerficientMaria OrozcoSenior…

Business NPS gone wrong - 5 implementation mistakes

1. 5 wrong ways toimplement NPS 2. 1. 3. After contactinghelp desk 4. In stead ask..Customer Effort Score CESorif the issue was resolved and if thecustomer is happy with…

Technology Improving Your Customer's Experience

1. Improving Your Customer’s Experience Matt Neimeier, Contact Center Solution Specialist Scott Bussey, Senior Cloud Product Manager 2. 1 Who is Integra? Choose from a…

Education Vodacom CM Programme 2015 - Part 3

1. Maximising Value through Customer Management Creating the “perfect customer experience” begins with making it easy to do business with your company Getting the basics…