Mantras of startups: "fail fast", "move fast and break things", "keep shipping" - these are all great slogans, but unknown to many - these are…

In April 2012, Brain Mathews asserted in his white paper that libraries need to “Think Like a Startup." But how do startups think? If we are going to emulate startup…

A step by step guide on Startup Marketing for entrepreneurs and startup founders.

Sometimes the hardest part in knowing where to start. This presentation covers an enterprise mobile methodology created by Salesforce & Mobile Iron to get you moving…

A slide deck I've presented a few times, all about our journey to deliver a good online customer service. One that's good digital service design, not a one-size-fits-no-one…

How do you build a highly motivated team with an unknown brand and limited budget? What type of people should you hire while your business is evolving rapidly? What are the…

latest & greatest Startup Metrics 4 Pirates, for talk at GeeknRolla conf (London, March 2011). a few updates from SXSW 2011, but mostly the same old shit.

The purpose of minimum viable products is to get knowledge and understanding of customers early in the product development cycle. MVPs are the media for your questions about…