These are the slides of a talk I gave at the Interaction South America Conference 2013 in Recife, Brazil. Find the videos I showed on our websites: www.myservicefellow.com…

Etsy’s Principles of Product Design

Mantras of startups: "fail fast", "move fast and break things", "keep shipping" - these are all great slogans, but unknown to many - these are…

This is the keynote presentation I gave at the UXCamp Copenhagen in April 2014. It is a modified version of the deck @MrStickdorn and I (@jakoblies) use. Thank you for having…

An overview of the user centered design process including the disciplines, methods used, and frequently asked questions.

The service sector currently contributes most to Germany’s Gross Domestic Product. Yet, while the German public cares a lot about being the world’s largest exporter of…

The concepts of Agile Marketing and Data-Driven Marketing are becoming increasingly popular in response to the rapidly changing marketing landscape. Marketing teams are scrumming,…

This "Interaction Design for Medical Systems" whitepaper was authored by Elizabeth Bacon, Chief Design Officer at Devise. It aims to introduce the best practices…

Tutorial: Fuel Tank Sloshing Introduction The purpose of this tutorial is to investigate the free surface movement of liquid fuel in a tank under varying acceleration scenarios…

…to provide the background and infrastructure for successful Lean Six Sigma deployment to understand DMAIC problem solving, key tools, roles and responsibility, and infrastructure…