Documents ITIL Introduction

1. ITIL Introduction Linpei Zhang April, 2006 2. What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches intended…

Documents ITIL Introduction Linpei Zhang April, 2006. What’s ITIL? ITIL (Information Technology...

Slide 1 ITIL Introduction Linpei Zhang April, 2006 Slide 2 What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches…

Business ITIL, Release Management and Automation

1.ITIL Release Managementand AutomationEric [email protected]@EricMinickBlogs.urbancode.com12. The Plan for Today• ITIL:– A brief introduction– The generic problem…