1. ITIL Introduction Linpei Zhang April, 2006 2. What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches intended…
Slide 1 ITIL Introduction Linpei Zhang April, 2006 Slide 2 What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches…
1.ITIL Release Managementand AutomationEric [email protected]@EricMinickBlogs.urbancode.com12. The Plan for Today• ITIL:– A brief introduction– The generic problem…